AlpacaMallReviews of alpacamall.com

3.4325 reviews
Clothing & Underwear

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AlpacaMall

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About AlpacaMall

AlpacaMall is listed under Clothing & Underwear.

AlpacaMall (alpacamall.com) has 325 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: alpacamall.com
Website: alpacamall.com
Category: Clothing & Underwear
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: January 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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AlpacaMall reviews

325 approved reviews, newest moderated first

mandy S.
Aug 3, 2021
Sehr feine Strickware
Sehr feine Strickware. Ich habe schon mehrmals bestellt und war immer sehr zufrieden. Die ware ist sehr fein und warm . Kann ich nur empfehlen.
Response from AlpacaMallAug 4, 2021
Liebe Mandy, Wir möchten uns für Ihre gute Bewertung bedanken. Wir arbeiten wirklich hart daran, die Qualität unserer Produkte zu verbessern und unseren Kunden den bestmöglichen Service zu bieten. Vielen Dank, dass Sie bei uns einkaufen und Ihre Erfahrungen teilen! Alpacamall.com Team für Qualität und Kundenservice
Olivier B.
Aug 3, 2021
Tout est très correct pour le produit…
Tout est très correct pour le produit acheté. Mais pour les vestes ou pulls, il faudrait prévoir des tailles xxl et xxxl svp Merci
Response from AlpacaMallAug 4, 2021
Chère Olivier, Nous tenons à vous remercier pour votre bonne critique. Nous travaillons très dur pour améliorer la qualité de nos produits et offrir à nos clients le meilleur service possible. Merci de magasiner avec nous et de partager votre expérience! Alpacamall.com Equipe Qualité et Service Client
Louisa G.
Jul 30, 2021
Hello
Hello! I ordered a poncho for my grandsons birthday and asked if it could be delivered asap. Your company was very helpful and poncho arrived yesterday, well in time. Thank you for your prompt service. I am very happy with the item of clothing and feel sure that he will be too.
Response from AlpacaMallAug 2, 2021
Dear Louisia, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
Steve H.
Jul 21, 2021
Seemingly no customer service
It's been 2 weeks waiting when they said 5-7 days I keep messaging them to get an idea of where it is but I am being ignored, zero customer service I wonder if the contact us button even works. So still waiting but doubtful it will turn up. Edit - Got a response said package was lost but now being ingnored again when i asked for a refund not sure whats going on with this company seems a bit of a shambles. - Its now the 4th of august i payed on the 9th july they said they would refund me 6 days ago but nothing has come through. Got a refund on 5th August after complaining to PayPal. Worst company i have ever dealt with.
Response from AlpacaMallJul 23, 2021
Hello Steve, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. We have sent you an email regarding the delay on the delivery of your package. We are looking forward to solving this problem. Alpacamall.com Quality and Customer Service Team
Andrea W.
Jun 24, 2021
Tolle Auswahl
Tolle Auswahl, Top Qualität, Lieferung und komplette Abwicklung sind sehr zufrieden.
Response from AlpacaMallJul 1, 2021
Liebe Andrea, Wir möchten uns für Ihre gute Bewertung bedanken. Wir arbeiten wirklich hart daran, die Qualität unserer Produkte zu verbessern und unseren Kunden den bestmöglichen Service zu bieten. Vielen Dank, dass Sie bei uns einkaufen und Ihre Erfahrungen teilen! Alpacamall.com Team für Qualität und Kundenservice
P. G.
Jun 24, 2021
My first sweater was great ... not the second one
My first sweater was great. Soft and warm. My second sweater was not. I'm not even convinced that it's really alpaca. Feels like some kind of rougher synthetic weave. I won't be buying from this company again because you have essentially no recourse if you're not satisfied with the product.
Response from AlpacaMallJun 24, 2021
Hello P.G, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. Customers are welcome to return their products to exchange them for others in the store, we invite you to review our returns and exchanges policy in the following link: https://www.alpacamall.com/en/returns-exchanges.html Alpacamall.com Quality and Customer Service Team
Lisa K.
Jun 23, 2021
No issues and love it!!
I bought my son a cape for Christmas and he loved it!! It’s warm , soft, and manly!! Took a little while to get to me but didn’t have any issues. I would buy again from them!!
Response from AlpacaMallJun 24, 2021
Dear Lisa, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
AA Alpaca F.
Jun 23, 2021
I placed my order thru PayPal
I placed my order thru PayPal, once I hit the pay button I noticed 2 items I had purchased were marked higher (DBL) the sale price and I immediately cancelled my order. The next day I receive an email stating my order has been received and is being processed, I looked up my account and it clearly stated cancelled then 2 hours after it turned into the processing step. I emailed the company and they stated no returns. I notified PayPal who put a stop on payment, Though to return items would cost me more then items were worth so I continued with order and will NOT order from this company again. They are not obligated to follow the rules of the US. Beware!!!!
Response from AlpacaMallJun 24, 2021
Hello AA Alpaca Farm, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. You requested to cancel the order after business hours in our country, therefore the package was shipped normally and we authorized a return to our address in the US but we never heard back from you. Alpacamall.com Quality and Customer Service Team

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Sehr feine Strickware

Tout est très correct pour le produit…

Hello

Seemingly no customer service

Tolle Auswahl

My first sweater was great ... not the second one

No issues and love it!!

I placed my order thru PayPal

About AlpacaMall

About these reviews

More in Clothing & Underwear

Lotus Moon

TheVintageTees

5boundless.com

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AlpacaMall reviews

Sehr feine Strickware

Tout est très correct pour le produit…

Hello

Seemingly no customer service

Tolle Auswahl

My first sweater was great ... not the second one

No issues and love it!!

I placed my order thru PayPal