Jam
Yet to be Delievered
Edit 21/04: received a response from customer services providing me with the DHL tracking number; my order seems to be delayed somewhere since the 14th. Guess I'll just have to wait and see if it ever arrives. Although, judging from the DHL records, it appears that the actual dispatch date and when I was notified of the dispatch differ (actual date much later than when I was notified). Seems a bit odd to me, but make what you will of that. I ordered a poncho on the 28th of March and received an email the next day stating that it had been dispatched, but I've still not received my item yet. I sent an email to cs*alpacamall.com (asterisks replacing @ due to Trustpilot's guidelines) on the 10th of April inquiring about shipping status, but haven't heard anything back from them. I sent another inquiry via AlpacaMall's site today asking the same question, but am not hopeful of a reply after looking at other reviews on Trustpilot. As they seem to be replying to people here, I thought I may as well make my query known here too. AlpacaMall customer service, if you are reading this, my order number is 546198. I hope you can take a look at my order issue whenever possible.
Response from AlpacaMallApr 21, 2021
Hello Jam, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. We have replied to your email with the tracking information of your package. Alpacamall.com Quality and Customer Service Team