Consumer
Place an order Nov.19,2020
Place a order Nov.19,2020. It was not shipped by Nov. 24 as stated by alpaca mall and arrived in December. I did not receive it. I’m no longer at that address. I have sent message after message to alpaca mall.it’s 9 months later and have still not received my order. Fed ex called me a couple months ago stating they have my package but have not received anything. Will never order from them again as they keep telling me fed ex delivered it to me in Dec.
Response from AlpacaMallAug 30, 2021
Hello Costumer, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. Unfortunately FEDEx tried to deliver your package multiple times but the address you provided was incorrect. The package was abandoned after 30 days in your country since no one claimed it. Now we cant recover it since it was not our mistake and it was your responsibility to answer to the shipping company and claim the package in a timely manner. Alpacamall.com Quality and Customer Service Team