AllurezReviews of allurez.com

Excellent can’t wait to get the product I guess yay

The ring was delivered with a missing stone and the center piece was crooked. It was so obvious and it makes me wonder, “why they would ship it that way?” On the second delivery Jessica informed me I would have to pay the UPS fee for changing my address, as if it was my fault! Unbelievable! Bad customer servics and not the best material quality!

Allurez is a great choice. I am very happy with their customer service - I needed a custom ring in two weeks and they went all out to get it done in time! Excellent selection and very reasonable prices. A+ all around!

Great company very professional I highly recommended. I received my product as described in a timely matter. Customer service was amazing! Give them a try you won't be disappointed you did!

Product looked even better than expected. The customer service answered all of my questions. Overall a great shopping experience!

There Jewlery is nice. BUT! Customer service not so much. I placed a simple pendant initial necklace order 2 weeks before needed, and before I paid I made sure it would be here on time. It said By October 3rd it would ship. On that day I simply emailed customer service explaining that I was under the impression it would be here in time for the 6th because it said free 2 day shipping. No email back, no call, and still no tracking #. So On October 4th I decided to call and talk to customer service that way notes could be added to my order that it was suppose to be here by the 6th. Keep in mind I ordered this for my boss, who was suppose to give this to his bride on the 6th which was the wedding day. So the lady I spoke to told me she completely understood and would over night it at there cost. Made me feel a little better so I eased up Until.... October 5th I call back again trying to get a tracing number. And the lady tells me it hasn't been shipped out yet? WHAT? Again I explain to her It had to be here on the 6th and it was suppose to have been over knighted yesterday when I spoke to the other lady... And again she says yes though it hasn't been sent out it will be overnighted and be here Saturday... Which is the wedding day. So in my head? Ok breathe. Doesn't matter as long as it is here Saturday it can still be given to her... So I wait for the mail lady, and she has nothing for me... I finally get tracking munber… It will be here Monday? HAD IT OF BEEN OVER NIGHTED ON THE FIRST TIME I EXPRESSED THE DEADLINE IT WOULD HAVE BEEN HERE. Im so mad at this company, just another one to tell you whatever you want to hear to keep an order from being canceled! Guess what Allurez? Jewlery is ONLY as special as the occasion it was made for! Now He wont even be able to give it to her for 2 weeks because they left for there honeymoon. Never again will I order from them for him, and I do all of his jewelry purchases. I will stick to ordering from Shane Co. They had a customized $8000 ring in my hand in a week. And Allurez cant even have a simple $550 initial pendant necklace in over two weeks? With no customizing?

UPDATE - OCT 8th, 2018 Just a few minutes after posting the original review (see below), Allurez contacted me by phone and email (after ignoring my emails for months). They refunded me USD 300 in the end. I am not unhappy with this amount, it is just a pity that this has not happened before. Apparently, they have a great interest in removing all negative reviews. ------------------------------------------------------------------------------------------ ORIGINAL REVIEW - OCT 5th, 2018 I ordered an engagement ring with 18k rose gold and a 0.71 ct heart diamond for more than USD 2000. It took more than 5 weeks until the ring was shipped even though I was told that the ring would be shipped within 10 to 14 business days, but that was not the main issue. The ring I received came with a totally different diamond than the one I ordered. The diamond I received was not only 0.09 ct lighter (according to the GIA report that came with the diamond), but also had less appealing proportions. According to the at that time current Rapaport Diamond Report (the industry standard for the pricing of diamonds), the diamond I received is valued USD 374.64 less than the diamond I ordered. I never received any refund for that, Allurez is ignoring my claim since months. Also, during the manufacturing process, I was never told that my diamond is no longer avaialble and to choose another one.

Dan recovered a difficult situation very well.