AllurezReviews of allurez.com

The lady I had it sent to said it is BEAUTIFUL!! Thank you for your good timing in sending the bracelet.

I have mixed reviews about this company Allurez. The eternity colored rings (ruby and sapphire) I got were of excellent quality, so 5 stars for the rings! However, the return experience and getting refund in a timely manner is a 3 star. It simply took too long for me to get my refund - 30 days after they already received my rings back for actual refund.

I wouldn’t even give them one star. Ordered two wedding bands from them to U.K. The male band had a polished design and came faulty. After over 20 emails they finally agreed to send it back at our cost initially to be refunded on arrival. No refunds given to date. Ring came back to us with a different fault (I assume where they tried to polish out the other). Tired calling and never answer, been hung up on, put on hold for over 45 mins, promised a call back, managers always in meetings and none of the customer service reps can deal with complaints or authorise anything. Been told we can’t get any money due to it being passed the date, despite it all being their fault and them not responding. Spoken with Ashley, Rojan, Rachel and Joseline and all have been a waste of time. To date we have over 40 emails and 40 calls with no answer! We are now out of pocket and have a faulty ring! AVOID this company. They are just bloody awful. Such poor customer service. I would imagine the positive reviews have been written by them!

My only reason for not giving a 5 star rating is because the first ring set I ordered was shipped with a .50 carat diamond instead of a 1.20 carat diamond. I was extremely disappointed, but Ashley came along and saved the day. I ordered a different set completely and returned the incorrect ring. She made this process effortless. I received my new set yesterday, and I’m over the moon with excitement. Good customer service is getting harder and harder to find. I’ve been in customer service 22 years, so I hold representatives to the standard I have when dealing with customers. I really appreciate Ashley taking ownership of my issue and righting the wrong. Will buy again!

The ring was wonderful. The only thing that would make me never want to order from here is their dishonest customer service staff. They ignore your texts, emails, forward your calls. I had to call from a separate phone to inquire about my order because they wouldn’t answer me. I received a “we’re shipping your order today” response everyday for a week straight. Every time it was “ups gave us issues” and ignoring me for another two-five days. Other than that, the ring was beautiful but I certainly will never recommend anyone here.

Return policy is a lie! I bought a very expensive ring - it it only showed up after I filed a dispute for it not showing up. I tried to get a return authorization for weeks and weeks - they either ignore your emails for days and days or won't issue a refund. After hours of my life fighting with them they give me an RMA number. It cost me $300 to mail it back to them and of course I hear nothing. After several emails they say they can't refund my money because the product appears to have been worn. I swear on my life it never left the box or my safe and has never been on a finger. So now they have the ring and my money and refuse to refund me the money. I cannot express the frustration, stress and time wasted being cheated by this company. BTW: their return policy states "If for any reason you are not satisfied with your purchase, you may return" - All Lies! UPDATE 2021-05-18: They posted here that they provided me a full refund. They lie more! The have not issued a single penny as a refund and they continue to lie to American Express about my dispute - sending them half the UPS tracking when the whole thing shows they still have the ring and my money! NEVER EVER buy from them - just look at the other bad reviews. We all had the same experience when all the good reviews are clearly paid for. UPDATE 2021-05-21: I contacted them to find out why they lied to you and their response was the response was "mistake on my end". Yet it is still there - if it was a mistake why not remove it? Do you really think they mistakenly found my review and posted such a thorough explanation of sending me a refund when they have NOT and have NO intentions of doing so? Don't be fooled by their constant lies, just read the other negative reviews - those are real people like me. UPDATE 2021-05-25 - They told me yesterday they would remove their response which states they gave me a refund when they said they will not. Instead of removing their response - they are trying to get my review removed from TrustPilot. Wow!

Perfect ring!! Although the ring arrived in 8 weeks, it is so breathtakingly beautiful. Their CSR Ashley has been extremely helpful and patient. Kudos to her and she should get a raise. We love the ring and everyone has nothing but compliments for us. Thank you Allurez! ❤️

This has been the worst jewelry purchase experience of my life. Everything advertised on the website is a lie. I paid in full my purchase on July 15th, 2020. I asked, as per the website, that I needed the piece by August 1st. I am sitting here on August 23rd, and I still don't have the ring. Was told on August 13th, it wouldn't be another week, only a couple more days. How is it now 10 days later still no ring? Their service is nothing but a lie. They can't even overnight with Saturday delivery correctly. They chose the carrier with the worst reputation for on time deliveries(UPS). I wasted all day Saturday waiting for a delivery that didn't come. I wish I could go back in time and never order from this fraud of a company. Now that the order has been delivered, they sent the wrong size ring and are ignoring all attempts to communicate and correct the issue We sent the ring back for correction and specifically asked for a new band because reputable jewlers will not resize more that 2 sizes. All they did was cut and weld the ring back together. Now 1 accent stone is missing and another is loose. We had the ring less than 6 hours in our possession and they refuse to refund our money for the band. I was also promised a watch on 3 separate occasions and nothing was provided. This place is a sham and nothing but fraudulent promises. Never waste your money with Allurez 5.6.21. Just received a reply over a year later. No watch was ever sent and I stand by my initial review. Run. They did all they could to try and erase my review back then 9/8/26 Still never sent a watch and they now have the audacity to try and get me to rescind my review. I still stand by my review and warning