AllurezReviews of allurez.com

DO NOT BUY FROM HERE EDITED: Then after writing this review they told me if I wanted my ring back I would need to remove the review. So I did. So I could get my ring back and they sent it back with a diamond missing. I highly suggest you stay clear of this company. I am also NOT the first person they did this to if you read other reviews. Absolutely THE WORST. My husband bought my engagement ring from here back in 2020, since then we have had to send it back at least 10 times to replace missing stones. The band has now broken on me TWICE. Typically we would email them, send all the pictures they needed and we would get a email with the information we needed to send it back, we would cover the shipping to them and the insurance incase ring got lost in transit. Now, they have decided that they will no longer replace the missing diamonds and said we have to pay $250 for the diamonds and for the shipping cost for them to send the ring back to us. My husband bought the life time warranty too. When we call to figure out why we are now being told we have go pay we get the run around and get told "I will talk to the people in the back" 10000% AWFUL customer service and VERY POORLY made

Beautiful jewelry and amazing customer service!

I’ve purchased multiple pieces of jewelry for my wife from Allurez, and every experience has been exceptional. The quality, craftsmanship, and attention to detail consistently exceed expectations. Each piece has been absolutely beautiful and has made every occasion feel even more special. What truly sets Allurez apart is their outstanding customer service. Their team provides a high level of professionalism, communication, and care throughout the entire process. From ordering to delivery, everything has always been seamless and exceeded what I anticipated. If you’re looking for fine jewelry with excellent quality and service you can trust, I highly recommend Allurez. They never disappoint and continue to be my go-to jeweler for meaningful gifts.

I highly recommend Allurez. I bought a ring from them and im super happy with it. Will buy again.

This company is a scam. They took forever to ship my husbands wedding band so we tried to cancel the order. They refused. We opened a claim with our credit card company because we hadn’t received the ring. Only after that, did they ship the ring. It arrived after our wedding, we asked to get the Mra code so we could return it. We have asked several times to return the ring within the first 30 days. Our wedding was in sept 2025 and we are still trying to get a refund for the ring. They said they are “checking with the back office” every time we call or email them for the return code. They are a scam.

I wrote a review that the product was not up to par - my honest opinion - I received an email asking me to remove and they would send me $100 to do - I removed and of course never received the $$ DO NOT BUY FROM THIS COMPANY - SCAM

My experience with Allurez was terrible. They sent me the wrong ring after I spent a significant amount of money and waited a long time for the order. What I received did not match what I purchased, which is completely unacceptable for a company selling expensive jewelry. What made it even worse was the customer service. It took more than a month of emails, phone calls, and useless chats through their website just trying to get a proper resolution. If you are planning to buy an engagement ring or anything important from them, I strongly recommend looking somewhere else. This company caused unnecessary stress and disappointment for something that should have been a special purchase.

ILLEGAL! They continue to withhold our refund despite confirming receipt of the returned product via email. Despite following their return policy as listed on their website, they have said *in writing* that they will only process the refund after we remove our negative reviews. Now they have harassed us with multiple phone calls. Absolutely disgusting and illegal. We have wasted so much time fighting this fraudulent company and still have not gotten our money back. Do not buy from here.