AlltentsReviews of alltents.com

Response from AlltentsApr 23, 2026

Hi Dee, Thanks for the kind reply. We appreciate your purchase and hope you enjoy our product. If anything arises don't hesitate to reach out to [email protected] for assistance!

Response from AlltentsApr 23, 2026

We're happy to hear that our team member helped resolve the issue and provided excellent support. We appreciate you taking the time to share your positive experience!

Response from AlltentsMay 13, 2026

We’re sorry to hear about the frustration surrounding this shipment. At the time of the review, our team was actively working with the carrier regarding the delivery concern and awaiting the completion of the carrier investigation process based on the delivery records provided. We understand situations involving disputed deliveries can be stressful, and our support team was continuing to communicate updates as they became available. We always encourage customers to contact us directly so we can continue working toward a resolution as quickly as possible.

Response from AlltentsApr 30, 2026

Hola, lamentamos saber que faltaron piezas en su compra de la carpa 10x20. Esa no es la experiencia que queremos para nuestros clientes. Por favor contáctenos directamente en [email protected] para que nuestro equipo pueda ayudarle rápidamente y resolver este problema. Hi, we're sorry to hear that some pieces were missing from your 10x20 tent order. That’s definitely not the experience we want for our customers. Please reach out to us directly at [email protected] so our team can quickly assist you and make this right.

Response from AlltentsApr 27, 2026

We're so sorry to hear about the tent poles! We appreciate you reaching out to us, and we're glad that we could provide replacement poles. We are grateful for your feedback and patience.

Response from AlltentsApr 15, 2026

Hello, Thank you for your feedback—we’re glad to hear the greenhouse size and assembly met your expectations. We’re sorry to hear that some components may be missing. The ground rods are important for securing the structure, and the rubber plugs are typically used for frame protection and finishing. It looks like we haven’t yet received a direct support request from you. Please reach out to our service team at [email protected] with your order details, and we’ll be happy to review this and arrange any missing parts as quickly as possible. We’re here to help and will make sure this is resolved for you. – AllTents Customer Service

Response from AlltentsApr 15, 2026

We're happy to hear that you received your order promptly. Thank you for your positive feedback; we appreciate it very much!

Response from AlltentsApr 15, 2026

Thank you for your feedback—we’re sorry to hear about your experience. We understand how frustrating it can be when parts are missing or instructions are unclear. Our customer service team is currently working with you directly to resolve this and ensure you receive the correct components as quickly as possible. We appreciate your patience and are committed to making this right. – AllTents Customer Service