AllsumhomeReviews of allsumhome.com

The customer service response was quick and effective. The medicine cabinet I purchased had a scratch on it. I received a replacement door within 3 days of filing a complaint. I received multiple text messages to help me with this problem. Claire was kind enough to send me a message to confirm the delivery.

Outstanding customer service that really stands behind their products and that alone makes them stand above other companies. I ordered two medicine cabinets via wayfair. I had ordered them early as I wanted them to be ready for my contractor when the other items for our bathroom renovation were in. A mistake on my end because once they were installed and not functioning as they should it was out of wayfairs return window. I reached out to the company. Their number is right on the bottom of the instruction booklet. Very quick response, they shared what they would need to address the issue. I sent pictures and my invoice and described my issue . The two medicine cabinets I had ordered were discontinued so I really feel like this company went above and beyond by sending me the updated models. They arrived and were in perfect working order. They kept me informed each step of the way and even reached out after I received the second cabinet as to my satisfaction. Fantastic!

I purchased a shower enclosure on Amazon and during installation I found a manufacturing mistake made it impossible to attached the glass shower door to the pivot points on the door frame. The pre-drilled holes on the door did not line up with the fixed location of the pivots. After 2 calls to a "hotline" I was put in contact with Allsumhome (ExBrite). Service Rep Manny was extremely helpful and understood the issue. He put me in touch with an engineer, Sal, who was even more impressive with knowledge and possible solutions. Together we determined exactly what I needed. He sent me the pieces I needed to rebuild the frame and I finished the installation. This is how customer service should be! Well done guys and thanks!

They have been so great to work with. They keep you up to date on your order. We had ordered a RIM4836. With the free shipping, the price was within a few dollars of a big box store. We're really excited about about this beautiful product.

Customer service is horrible! I bought a mirror from Amazon and since it has been more tha the 60 day return period, the Amazon supplier is not responsible anymore and per Amazon regulations and I am fine with that but the manufacturer is refusing to help! My mirror is always hot and am concerned about fire hazards! I am willing to spend $ to get parts to make it right but they refuse to respond. Customer service is from China or another Asian country. I have 2 of these mirrors in my home, one is fine. For the price paid, these people need to be more accommodating!! Although when working the mirror is very nice but I would not recommend buying from them due to post purchase service.

3/17/26 - I was asked to supply details of dissatisfaction with aforementioned mirror. I welcome any adjustments to help make this mirror useful. Updated/Edited: In spite of bright daylight, the night light still does not work. I will ge leaving a Google review as well. Mirror does not stay in magnetic field at times, drops and I fear it will break. Anti Fog inconsistent works. I have to bend over a counter to be able to use the make up mirror and look at oneself tilted- who does that when putting on makeup! Pro: Nice size of mirrors. Nice interior illumination. Makeup mirror magnification is good Con: Way, way overpriced for the following reasons: I don't need the room temperature displayed on the mirror, that's ridiculous; the night light does not work as stated;only came with 2 plastic shelf organizers; one has to be careful where the makeup mirror because it will hit the shelf (so I take it down when not in use) , doors do not meet flush; AND the vendor took a LONG time to address issues

The mirrors arrived with a defect in the glass. Customer service was exceptional. They immediately offered either a refund or a replacement. We chose replacement. Customer service sent me tracking numbers and then followed up when they were notified the mirrors had been delivered. Thank you for a hassle free experience!

I had a problem with a vanity I ordered. I immediately contacted them everything was rectified within hours. Quality merchandise and outstanding customer service. I will order again.