Alloy.comReviews of alloy.com

horrible service with Alloy, they said i quote: Dear Amanda, Thank you for contacting alloyapparel.com regarding order number 19999999. We will be happy to help you today. We are anxious to ship your recent order 1999999; however, we are unable to obtain credit card authorization on your account. Please contact our Order Management Services department at 877-993-7664 Monday-Friday 9 AM-6 PM EST to ensure your order is processed. Otherwise, we will attempt to reauthorize your credit card on Friday. Customers outside the United States can call 001-513-436-5244 and we will be happy to direct your call. If you wish to cancel your purchase, please respond to this email with your confirmation and include your order number in your response. If we are unable to receive authorization on your credit card for the purchase within two weeks from the date your order was placed, your order will be cancelled. We look forward to hearing from you! If you have any other questions or comments please respond to this email. We appreciate your business and are pleased to be able to assist you. Thank you, Jessica, Supervisor ALLOY APPAREL Customer Service this was a reply to my email asking where my jacket was that was place oct 12. its Nov 23 and still no coat.

I went online to purchase a $20 skirt with anticipation to order additional if this arrived to my expectations. However, a computer problem on their site prevented the online order. Thus, I called and made the purchase by phone. To my surprise my account was debited twice for the purchase. Here's the worse - the associate used my account information and went to Target.com and went on a $200. shopping spree Upon my return calls to inform them of the stealing agent, no one was interested in my experience and placed me on their musical holds each time I called back. DO NOT ORDER IF YOU DON'T WANT FRAUD ON YOUR BANKING CARDS!

I ordered shoes back in August and was told they were back ordered. Here is October and I haven't heard anything about the shoes and I couldn't go check my order status because have of the links on their site don't work. After making a twitter complaint I was emailed saying the shoes had been discontinued ... WHEN WERE THEY GOING TO TELL ME? At the email they said, "I hope you will shop with us again!" .. NO. NEVER AGAIN.

I have been an Alloy customer for more than 10 years. After my most recent experience, they have officially lost me as a customer. My order has been back ordered for over 6 weeks, and despite 2 emails (only one of which was answered yet unhelpful) and numerous phone calls, no one could tell me when my order would ship. Finally I call to cancel my order, wait on hold forever, and I'm told the order is getting ready to ship and I am not allowed to cancel. What?! It was so long ago I don't even want the stuff anymore! I asked to speak to a supervisor, and big surprise, they were "on another call". I was told a supervisor would call me back, which of course never happened. Now, days later I still have no shipping confirmation or tracking info. I expect a return label with this order as the last customer service rep promised. Otherwise, I'll be disputing these charges on my credit card. Alloy has lost a loyal customer with me. This experience was infuriating and unacceptable!

I placed an order with Alloy two weeks ago and received an order confirmation that same day. I have yet to receive any shipping information after TWO WEEKS. The shipping costs $18 and is estimated for a time of 7 to 10 business days. What the hell?! A few nights ago, I sat on hold with customer service for OVER an hour and finally selected the option to leave a callback number. After doing so, the hold music kept playing for another 20 minutes before I hung up out of frustration. The following night I tried again and actually got through to a disinterested, unhelpful customer service rep. She gave me the run-around and said my order couldn't be processed because I paid with PayPal. Why would your company even offer PayPal as a payment option if you can't process such orders??! She said to call back the next day. I told her I would not do that, and she said she'd leave my number with a supervisor who would call in the morning. Twenty-four hours later...no call. I'm not shocked after reading the other TrustPilot reviews. Should any Alloy bigwigs take a gander at my review (not likely since they think customers can go screw themselves), you better get your sh*t together before you end up bankrupt like many catalog-happy, teen-clothing companies like yourself. It's absolutely outrageous that you'd treat your customers in such a way.

I have been buying from Alloy for the past 10 years. Like I feel personally hurt by this, because I have always depended on there great customer service and products. They have been exceptional over the years, I dont know what has happened with the company for this to happen. I have tried my hardest to blame the postal service, blame UPS...and they have all pointed their fingers at ALLOY. ALLOY, what kind of business contract did you make by having packages sent UPS SurePost service, that they can completely make a package disappear, and I never see it? THIS IS RIDICULOUS!!! I ordered on August 12th 2015...it was received and scanned for departure (delivery to me) in Chula Vista, CA on August 19th 2015. Whatever middle man, UPS SurePost is...they suck, this contract needs to be terminated because it has now been over a month and I still haven't received my package. UPS SurePost has failed to live up to their service and has no customer service relation skills, there isn't even a number to directly call them about my package, I've had to talk to outside call center individuals who dont speak English well. This issue makes ALLOY look bad. I'm highly upset about not receiving this package because if I do get credited for the items I purchased, 8 out the 9 items are no longer available in my size or color. NOT A HAPPY CUSTOMER ALLOY!!!! NOT HAPPY!! ALLOY Order #12352797 UPS # 1ZR5R214YW03017840 USPS# 92612904851809551018090995 After the package was live scanned (August 19th 2015) at the Chula Vista location of UPS, it has remained under "Transferred to Local Post Office" for over a month. There is no record of it being delivered or received on the USPS side. So either the package was taken (someone stole it) or it is still sitting around in an office (UPS) or truck (UPS). How is UPS SurePost ensuring that mail service is done right, when this happens???? I wont be ordering from ALLOY any longer. Im pretty upset about it, because I loved ALLOY. ALLOY please fix this, please. or Im done with you for good.

I had been getting the catalog for years and finally tried to place an online order. I submitted my order and received an message that read something like "there was an error and order was not placed", so I tried again and got the same message. The next day there were two charges on my accounts, one $5 more than the other. I went to Alloy website which said I had NO orders on file. I called customer service and was told that there was not an order placed but the charges went through and they would refund in 10-15 days. She never asked if I wanted to place an order since they already had my money, which I found extremely suspicious, I wonder how many other people this happened to. I said that didn't work for me and I wanted to talk to a supervisor, she said she would transfer me and hung up on me. I called back and told my story again and was told a refund would issued in 5 days, then I realized it was the same girl. I then asked for a supervisor and not to hang up on me. She said was no supervisors there, so I asked where they were and she said they were all in a meeting. I told her to take down my name and number and put in one of the supervisor's hand as soon as they came out of the "meeting". I am still waiting on someone to call me back. I should have read reviews first but I am just dumbfounded, they basically STOLE my money. After reading these reviews, I have no faith that they intend to rectify this issue. I am just going to dispute charges with my bank.

Alloy has the worst customer service out of any company I have ever dealt with! You can barely understand what the representatives are saying, whether it's because of their accent or because they mumble. I was having trouble placing an order and not one person was able to help me. I was given different phone numbers to call, I was hung up on 3 times, and then I was flat out told that they couldn't help me. After my 15th phone call (yes I know I'm foolish), I finally gave up. So after 15 phone calls and 2 emails (which were never answered), I will be contacting the Better Business Bureau. It's a shame because I do like their jeans, but dealing with Alloy is too much of a headache.