Alloy.comReviews of alloy.com

I DON'T UNDERSTAND HOW ALLOY HAS NOT BEEN SHUT DOWN AS A COMPANY!!!!!!!!!!!!!!!!!!!!!!!! How can they legally still be conducting business? This afternoon I finally realized, after a year and a half of ordering merchandise from them and having to jump through hoops to get credit for my returns, that they have embezzled my money. If you ever order from Alloy NEVER ACCEPT A GIFT CARD OR IN-STORE CREDIT. They told me I can use them whenever but it now turns out when you try to apply a gift card to your order, that part 'is under construction'. When I called and asked for clarification, they said they could not tell me when I would be able to use my gift card and they would not refund my money = this is illegal. I called paypal and they told me gently that I had been scammed and I would never see this money again. It has been very stressful to deal with them and needless to say EXTREMELY EXPENSIVE as well. I have been scammed probably about $350 dollars over the 2 years of dealing with them. DO NOT SHOP WITH THIS MERCHANT unless you want to pay a lot of money and headache for cheap clothes. Good luck!

Placed an order on 9/1 for an item I needed for vacation on 9/29/16. Received an email stating that the warehouse moved and orders would begin shipping on 9/7, fast forward to 9/23 my order is still processing and "might" ship next week. I'll be on vacation. Thanks for nothing!

I can't believe this company is still in business....They are a total scam to me. They wear you out with all these emails about sales AND they even go as far as to let you place an order for you to wait, wait, wait, and continue to WAIT....at the end of 2 months, when you're really tired of waiting, they CANCEL your order, hahaha! When you call them the customer service number rings forever until it decides to disconnect on it's on or you get that crazy on hold music. I placed an order using THEIR merchandise credit and after this big turn over, they CANCELLED my 2 merchandise credits and don't refund me the money on the cards. THAT'S MY MONEY that I can't get back nor will the customer service reps give you a number to their corporate office. I don't see how they can get away with it.....I'm about to file a report at the BBB on them, because that's stealing. I have been doing business with them for years, but their customer service is HORRIBLE, from their service reps to their supervisors.

What happened to this company?! I have been ordering for years and now my orders are put on hold for months at a time, you hardly ever have the long lengths anymore and now you are charging us for returns?! With an online company, not having free returns is just stupid, especially when most of your sizes are not true to size and you never know what you are going to get. You have lost me as a customer and from all these horrible reviews, looks like you are losing a lot more! Very disappointed!! I will go to Old Navy, tall sizes, cheaper and free returns!

I purchase a pair of pants which cost me $41 Somewhere Only of last year they messed up on the size so I had to send it back and I asked for my refund I talked to Alloy representative in June .she was going to issue my refund in a check I have not received it yet and it's 2017 I've been trying to call them and I cannot get in contact with Alloy, very frustrated Lynn from Detroit

I made my first purchase at 50% off coupon I had. One item was a dress that ended up being too long (contemplated hemming it) but decided to return it and get the normal length. Used my own label and paid to ship it back. First off, the ended up taking the shipping out of my account when I didn't use their prepaid label. Called and they wanted a copy of my receipts ..sent them and never heard anything. I then get confirmation that the dress in normal length is no longer in stock and cancelled my exchange. I waited two weeks and finally contacted them by email asking when I can expect my refund of the dress and the shipping you took out. They sent back and email saying only a portion of what I paid was refunded because they deducted a 5.95 return fee. I was livid and called them and said I would of been happy to exchange for something that was in stock but they instead just canceled and took more money out...all in all th dress cost me $17 to return with paying for shipping it back was $5 they took additional $6 for their prepaid label I didn't use. And additional $6 for return fee. I shop almost 100% online and will never use their company again!!!!

They don't answer your emails! They don't answer your phones though they have no problem deducting money out of your checking account!! Let me guess... This company is based is New Jersey!? DON'T WASTE YOUR MONEY WITH THIS COMPANY!!!

This company is a joke. They won't give me my money. I returned jeans to them over 3 weeks ago and they haven't refunded me. I keep trying to call them and they tell me that my case has been referred to the " escalation department" . I have called everyday for 2 weeks and they keep telling me that they will call me alter that day or the following day. Now they have my item and my money. Not to mention right after I ordered from them, I have another FRAUDULENT charge on my debit card. I am trying to update my billing to get my refund and they never do it, they agent says" I cant update anything and you have to wait for a call ". This is a joke company and I don't ever recommend ordering unless you want to lose. This is the 2nd time something bad happened. I bought another pair of jeans for my g/f and they said it would be here in a week and I call back and they say it was "back ordered for 2 months". I actually waited and 4 months later never got anything. It took nearly calling the governers office to get my money back. GARBAGE! My girlfriend has shopped with you guys for 10 years. You're going to lose a valeuble customer forever. FIX MY DAMN ORDER