Alloy.comReviews of alloy.com

What a nightmare!! I ordered an e-gift card for $125 for my niece on 1/28/2015 and assumed they sent it to her. Several weeks later she let me know she never received it. I called Alloy right away and they told me they'd sent it to me. I never received it. I was told I'd get a replacement in 7-10 days. I escalated to a manager because that was unacceptable. Can't they track the e-gift card they supposedly sent?? The supervisor told me I'd have it in 3 days. Surprise, surprise - no e-gift card. I called again and was told I would get a call by the end of the day - no call. I called again and this time I was told I'd have the replacement emailed to me by the end of the day - again nothing. I called again and they told me I should have been talking to the billing department the whole time - but they were closed. I called the next day and Marion from Billing said I should have been calling them. She would handle it and I'd have it by the end of the day. I called Marion back near the end of the day. She said she emailed her supervisor and I would have it by the end of the day - again - nothing. I notified VISA of my plans to dispute the charge. I'll buy my niece a VISA gift card instead and hope she uses it ANYWHERE but Alloy!!! My goal is to tell everyone I know - at least twice - NOT to shop at Alloy EVER!!! Brian Lattman is listed as the president of Alloy on Linked In. It would be nice if he were in touch with how his company is miserably failing their customers. Perhaps everyone should forward him copies of all these negative reviews,

I have been buying from alloy for a couple years now. I loved their extra pant inseams. Well, after this most recent order, NEVER AGAIN! Horrible customer service! Was told that I had overnight shipping due to numerous problems with my order. A couple days later, no package. I call to find out where my package is and I am told that I hadn't been giving the overnight shipping I had been promised and that my problem order was being shipped normally. Lied to, given the run around and still no order a week later.

This site and company are ridiculous. They took money out of my account then refunded it and cancelled my order without telling me (5 times!). I spent days online and on the phone trying to reorder my clothes, dealing with both rude and disrespectful customer service. Then was told it was my fault for ordering online and not by phone. I was a long time customer and i seriously dont know if i will ever shop Alloy again!

ALLOY APPAREL has by far the worst customer service ever! Not only that but the process in which they conduct business needs to be transformed. I placed an order and months went by without receiving it. I called several times and got the run around from many different unexperienced/un trained and rude reps. I never got the order. I will never shop here again. Oh and this was not the first time I had a bad experience with them, I thought after the first experience it was just a fluke, but no, this is their company culture.

I never write reviews but Alloy really peeved me this time. First off, I ordered three shirts. I received an email saying that two had shipped and one was back ordered -- fine, that's okay. What I received was a shirt and a dress. I sent the dress back and was charged shipping costs even though Alloy messed up, and then they proceeded to charge me again for the shirt I never received and canceled the order on the third shirt. WTF.

I made a purchase with ALLOY and had an Aug 9, 2014 delivery date. I waited until Aug 15th to call, but I called my local post office first. The package was showing delivered in ANOTHER state. I then called Alloy, the rep said UPS put duplicate USPS tracking numbers so that's why the package is showing delivered. I requested another package, the rep said I need to wait until Monday for the allowed time to pass. I call TUESDAY, and explained to the new rep what happen because she didn't bother to research the history. She then told me I need to wait until THURSDAY for a new shipment. KNOWING the package is lost I still need to wait!! SO I call back on FRIDAY, I told that rep I need the package quickly it's been too long. She said she would be using faster shipping vs the 7-10 day, No problem. Well, she didn't and I still don't have my package! going on ONE Month for two pairs of pants. ALLOY should have sent my order 2 day delivery, this was an error on their part and they should have attempted to make me whole.

I purchase 3 items from Alloy and the third item I order was a size 7 they shipped size 17 i called thinking they were gonna be nice and help me I spoke to a nasty "supervisor" name "Star" she was rude and unapologetic she said they will mail a return label, I asked her can you just email it, she said they cannot do that they can only mail it and it takes 7-10 business days and if i wanted to reorder the item i had to pay upfront AGAIN. She said that was their policy. Well let me tell you I will not be purchasing any more clothes from this people. They charge all kinds of bogus charges. They said they give you free shipping but they charge you $1.95 supposedly for handling charges ??? The first time i said well is only a dollar but now i know thats how this people rip you off is a dollar for how many customer they get plus I read that they charge you for return items restocking fee unbelievable. If they charge me I will be writing another review and calling. BBB because this was there fault. I will never recommend this to a friend.

I had tried to purchase a few things during one of thier 80% off sales. However, it kept talling me at checkout that sorry the page wouldnt work. Then when I got it to work the next day, it said the items were not available. I complained a tons and thought it was nice that they sent me a gift card. I then bought 2 pairs of pants and paid the difference. Now it has been nearly 3 weeks and they said they are going to refund me my money and put my pants back because the difference was paid on paypal and they cant get it even though it shows it is at ALLOY and said i owe them money. So they are putting one of the pairs back. I contacted them to get help and had to go through LINKED IN and contact Brian Lattman who put me in touch with Mr. Morris. I contacted him and his receptionist was hateful and started hollering at me. I was like please stop getting loud with me and she said Not to call her and that she does not deal with that. What a hateful person!!!!! She kept talking over me and finally transferred me to Mr. Morris voice mail. When he called me back today, he wouldnt let me tell my side adn was talking over me and told me not to EVER call Mr. LAttman again because he had MORE important things to take care of. REALLY???!!! WHAT a SHITTY COMPANY!! WHERE is the hell are thier values!!!!