Alloy.comReviews of alloy.com

I decided to do all of my fall/winter shopping at once and from one place. I saw a lot of things my style on the Alloy site and ended up spending a couple hundred dollars. Well, that was over a month ago, and I still haven't received all of my order. Evidently half of it was backordered and some items they just 'forgot' to include, but they never informed me of any of this. I have emailed them so many times regarding my order, never receiving good customer service or an informed response. A lot of the clothes are terrible quality as well. I washed one of the dresses as the label instructed (and didn't dry it), and it shrunk to smaller than t-shirt size and now has multiple holes and fraying. Of course, I can't even get a clear response on how to return it! You also have to pay to return items even if you use the shipping label they include!

I've ordered clothes from this company multiple times, every single time I think "I'll just give them another chance". Well this time I'm done giving them chances. 1. As a previous review stated, the clothes are cheaply made. The fit of these clothes is ridiculously inconsistent. 2. Not only do you have to pay shipping to you, when you return the items you have to pay that shipping too. I basically ended up paying $20 for 2 pairs of jeans that I had to return. 3. The people in customer service are RUDE. I was informed "You don't get refunded for the original shipping" and "You is charged $6.95 for a return" 4. EVERY TIME I place an order, two days later I receive a coupon. That's not helpful since I've already paid. Crappy company, crappy return policy, crappy customer service.

I wish I could give this place ZERO stars. TERRIBLE!!!!!!!! Do not buy the clothes that are made by them. They are made with CHEAP fabric. If you know a particular brand of jeans that are "safe," I still wish you good luck. The customer service BLOWS. Because of back orders my order of 6 items came in 3 separate mailings. After the first two packages came with various dresses, I decided they were all horrible in fabric and shape. I was afraid to see the next delivery so I quickly contacted Alloy and told them to cancel the last part of the order. They said the order was cancelled and would not be shipped. LIES. Within the next few days my Paypal account was charged again and the items arrived to my doorstep. I now had even more items to return. I now began the return process. I shipped the items back and Alloy confirmed that they were received in an e-mail on April 12th. It is now MAY 21st, and I still have NOT received my full refund. After not receiving my full refund by April 25th, I called and explained what has happened. Alloy told me no problem and that a manager would call me back within the next 24Hrs and issue a refund. I waited ANOTHER 7 days. No call back from Alloy and no refund. I called AGAIN after the 7 days, the woman on the phone said "yup! I see we haven't refunded you and we will get that back to you within 7 days." No refund was ever received and AGAIN I called back (call 3). Third call, 3rd different answer - This time Alloy themselves had no idea what had been billed and claimed they couldn't do anything. Alloy said I would have to call a different company that does billing to get my money back as it was not their "problem" and they didn't "understand" their own credit card charges. This is because of their TERRIBLE billing. For the purchase of 6 items, my Paypal account shows SIXTEEN transactions. They make so many charges to your account ALLOY doesn't even understand what they've done. Terrible service, terrible management, terrible clothing. AVOID AVOID AVOID. I would also like to mention that years ago Alloy never shipped a necklace that I ordered but did charge me for it. AGAIN i never received my refund. Pack of idiots at the company. I shop a lot and never post reviews like this, but the company is a DISASTER.

Don't use Paypal if you don't know how to bill people correctly through their site. Apparently one person at Alloy has knowledge of their Paypal system and she's never available to resolve customer billing issues. I was charged 5 seperate times for one order and ended up paying nearly $40 over the payment I authorized. I can't get a straight answer from anyone in their billing department and think it's absolutely ridiculous that I am having to explain myself over and over again to a company who admits they've overcharged me and yet nobody has "authorization" to credit my account! It's a good thing I elected to go through Paypal with the added security and privacy protection, or I probably would've been robbed blind! DON'T SHOP HERE...IT'S NOT WORTH "SAVING" A FEW BUCKS!

I ordered from this site right before christmas! I called the hotline and spoke to a rep to tell them that i needed the items before christmas and not only did she get them to me next day but the rep waived the overnight shipping fee's to general shipping fee's! The clothes are cute and affordable, the customer service is wonderful and i would recommend this site to anyone!