Alloy.comReviews of alloy.com

July 5th i processed and order for which my credit card was charged $174. I've trying for 4 days to get someone on the phone because I was never sent a order number confirmation so I could track my order. What I've Geena getting is please hold for a rep. A long drawn out recording for at least 5 minutes and then the phone disconnects... So disappointed have had issues with deliveries previously, with them not sending products until they reauthorize but never where this... would rate them a 0 if I could

I place an order on April 20, 2016, i got a confirmation number and get charged on my credit card. A week later did not receive the item or any more e-mails. I called several times, no answer and average waiting of 15 mins. I have sent e-mails, no answer at all. Finally was able to get a person on the phone and told me that the order number I got over the e-mail did not exist, and didn't give me any other choice. I call my bank to get the charges back. Poor customer service, they don't even try to satisfy the customer, to get the customer back and to try to correct their mistake. Too bad, very disappointed!

Alloy sent me the wrong shirt and they had the nerve to charge me for return shipping. They’re the one who messed up! I e-mailed them 3 times and it took 5 weeks for someone to finally respond and credit me for the return postage. This store is such a joke. Every time I’ve ever ordered from them, something has gone wrong. Some of their clothes are decent, but it’s not worth the hassle of dealing with their nonexistent customer service.

Buyer beware!!I have now ordered about 8 pair of jeans from this company with 1 still not delivered. No email with either order to state that certain items were backordered. Had to return half of first order for sizing issues but that's not even the worst of it for me. To date I do not have a single pair of those jeans (all of which are less than 9 months old) that are wearable. 2 pair have ripped at the pockets and the rest the main button has popped off. The first time I thought ok I just need to order bigger size so thts why the second order but nope same problem within 1 month!! These jeans are too expensive to have to buy a new pair after 1 month of wear. This company has lost a customer and I will warn everyone I know that they have poor quality and customer service where there shipping is concerned.

I was so excited when I found their website, I live in Iceland and find it very hard to find long enough pants (I'm 6" tall and mostly just legs). I saw this very awesome looking jeans that come in 37" long! Wow! and at a very good price, even with shipping to Iceland! I ordered 4 different pairs, gave my paypal information, and got my order confirmation and waited patiently. They should arrive from the US, so they should there for arrive in 6-12 business days. But no.. no package arrived. No email with tracking number and shipping info either. So I sent them an email with all my order information, basically just forwarded their order confirmation and asked about my order. The answer I got: "We do not show any record of a recent order and apologize for any inconvenience this may cause. Please check your credit card statement to see if you have a charge. Otherwise, we would be happy to place your order by phone at 1-888-45-ALLOY." So I asked if I did anything wrong or what happened, how could I get an order number and confirmation of my order if no order existed? I can't call, with the time difference and that long distance is very expansive from here.. Got this answere: "We do apologize for the inconvenience, sadly there wasn't any order placed, that may happen due to a system error." Right.. no order placed! This got my so mad, but luckly my card had not been charged. Then I looked at the reviews of this store and was sad and angry. When my anger subsided and my longing for long enough jeans came screaming back, I tried again.. this time, just one pair of jeans. Two days later I send them an email and asked them to verify that the order came through this time.. but no, just got the same copy/paste answer :"We do not show any record of a recent order and apologize for any inconvenience this may cause." No order.. but a good thing my card has not been charged (considering all the other bad review of cards being charged twice and no refunds).. I will not try again.. no long jeans for me.. at least not from Alloy.

It's been 4 weeks and I've only received the 2 out of 3 jeans I purchased. I emailed them two weeks ago asking about my order, and received a bogus response. It took way too long to ship out my first two items and I'm still waiting on another item. Their website has been down because it won't let me click the "check my order status" button! I've tried for the past week. No point of contacting customer service again because response is going to bogus!! There are other retailers in the industry so steer away from this one!

I just canceled half of an order that I originally placed on 11/29 because of a rude employee in your customer service department. A representative who said her name was “Carmen” attempted to assist me on the phone today. I called because I placed order # 12439140 for "PIPER DBL BTTN BOOTCUT RINSE DENIM 19 35 IN *VM” and "SUPER STRETCH BLK SKINNY BLACK 19 35 IN *VM.” Both were listed on back order until 12/9. When I went to check my order status on 12/9, the status was changed to just “Backordered.” I sent two emails to Customer Service. Both times, I received the instant reply back, saying I’d receive a response in 24 hours. I received no response. I called today to clarify when my order would be shipped and to change my shipping address since I’m leaving town and did not anticipate waiting this long. Additionally, my PayPal account has been charged twice. Once for $42.35 for the entire order, and once for $18.89 for the pants that apparently shipped today. Carmen explained that my account wasn’t actually changed that. These were holds. I disagreed, and told her that none of these funds were available to me in my PayPal account — so, in fact I WAS being charged twice, and am now technically awaiting a refund. She huffed and said “Oh my God…” Offended, I asked to speak to a supervisor. She said her supervisor wasn’t available and then laughed. I asked if she thought this was funny. The conversation ended quickly after that. I requested a refund on the item that had not yet been shipped. I’m very disappointed with the service I received, with the “holds” on my account, and with the attitude with which I was presented.

I love the clothing at this store. BUT the customer service is horrendous! Do not think for one second they care about you or your business! Just to name a few issues I've had include; Holds on orders for weeks because of "system errors" and only after i call them to find out the status am i told of this. No reply to any emails sent to customer service. Rude customer service reps who have no idea how to do their job when you actually do get someone on the phone. The web site NEVER works. The orders are usually wrong when you get them. Then when you try to return the wrong order it takes about a month to get the return slip in the mail and about 2 months for the refund or exchange. Twice they overcharged my card and i had to wait a week to have it off hold on my account. Trust me and most of the other reviews on this sight. Do not waste your time and money.