Alloy.comReviews of alloy.com

My tretinion turned to liquid after month two. I contacted the physician and she told me not to use it. She also said that it could have been a compounding issue.She advised I contact Customer Service and they could provide a replacement. When I contacted Customer Service they said since it had been past 14 days that they could not replace the product. You would think as much as these medications cost that they would be better quality. I canceled my subscription.

Would give 0 stars. Scam. Suck you in with trying to help woman in need but just scam you out of money. Wrong dosage and no returns. Tell you to just buy more. Customer service awful. Don’t ever do it. Go to health provider in person.

*This review is for MyAlloy, not the AI company to which the link above takes you. I signed up with MyAlloy in 2024 in order to be prescribed HRT. After the first 3 month purchase, I chose to go a different route with a doctor to whom I could actually speak, not just text, since HRT related issues are complex. I stopped the prescription for HRT after the first purchase in 2024. Soon after this, I chose to start a subscription for MyAlloy's M4 Face Cream (prescription). It's topical skincare, and I wasn't concerned about communication regarding this via text. A few days ago, I received an urgent email stating my prescription had been paused and that I had to reactivate it in order to get further refills. Since the only thing I order from them is the M4 Cream, I couldn't imagine this email pertained to any other product. So, I continued with the renewal process. At no time was I informed that the prescription renewal was for the HRT that I had not purchased from them in 2 years. How could that have just been paused anyway? Minutes after I completed the renewal, I received an email stating that I was billed for 293 dollars for the HRT meds. I did not receive an invoice prior to purchase as I do when I order the M4 Cream. I wrote them immediately upon opening the email (within a couple hours of it being sent) and asked for this charge to be canceled. They did not respond. I wrote again. No response. I texted. No response. I'm certain they are ignoring my request. They were very quick to respond to me just prior to my prescription renewal. As a matter of fact, the representative stated she would keep an eye on my account and if I liked would let me know when the prescription renewed. After they obtained the money, it seems that attention to service disappeared. This is an outrageous way to conduct business.

Their customer service is rude and not helpful.And I saw bad reviews after I had a bad experience.And now I know exactly why their reviews are bad. I returned 2 items in one package with the return labels provided. I got accused of not providing one pair of the pants and got told I was supposed to mail them separately and incur separate postage charges. This doesn't make sense and is absolutely horrible customer service. I had place three orders with them.And this is how they treated me no more.I will make sure that their bad customer service is well known.And I will not order from them ever ever ever again. Buyer beware

I also would give zero stars if I could. It took 7+ days to "talk" with a doctor because she only replied every 24+ hours and was not at all helpful, so I kept asking questions, which took forever. They finally said my prescription shipped, and after charging hundreds of dollars for something I could buy locally for much less, they sent my order by USPS. Really, all that expense and they did not send it 2nd day FedEx. Nope. 9+ days later, my package is set to arrive. I promptly cancelled my plan, and if I ever get my prescription, I will use it and make an appointment with someone locally to get the prescriptions I need.

I wish I could give them zero stars. There is nothing good about this company it is a scam and they are liars. The clothes are cheap and they fit horribly. Do not use their return label pay for your own or your package will mysteriously get lost. I have been trying to get my money back for a month now. First they said they had the package, then they tell me they don’t. I hope they close this piece of crap business down. People work hard for their money and you guys steal it. I will keep to the bigger chains where this has never happened to me. Alloy has is a horrible on line fake store. Be warned, I wish I would have looked up the reviews like I usually do before ordering. Lesson learned.

I RECEIVED THREE BOTTLES OF A SUPPLEMENT THAT I KNOW NOTHING ABOUT DID NOT ORDER LOOKS SUSPICIOUS I CONTACTED THEM NO HELP WILL NOT ACCEPT RETURNS SERIOUS FRAUD HAPPENING BUYER BEWARE !!!!

Customer service is horrible. If you need to return anything it's takes forever to get your refund. They tell you 10-14 business days from when they recieve it. And they take the entire 14 days and then some. Will not buy anything from there again!!!