Alloy.comReviews of alloy.com

Been shopping alloy for years never had a problem. Good quality clothing and prices are right. When I've had a problem with something customer service has always been helpful. Had to return a pair of jeans once and had my replacement pair within a week and that was including sending the other pair back. Excellent customer service.

I am an Avid on line shopper,before I purchased from them I checked their reviews and it was 50/50,I ordered two pair of jeans and two shirts on 5/20/14.On 5/21/14 they sent me an e-mail stating that the jeans had shipped but the shirts were on back order.They also included a UPS tracking number.On 6/2/14,i received an email stating my back ordered items had shipped.Being concerned that I had not received the jeans,I got on UPS site only to discover that there was no such tracking number.I contacted Alloy customer service and was given another UPS tracking number,only to again contact UPS to find out there was no package with that number.I received my shirts on 6/5/14,I once again contacted Alloy because I was confused as to how an item that shipped a week prior to my shirts never was delivered.They informed me they would ship out replacement jeans and I would receive new shipment info.On June 7,2014 being that I had not received an info from them on the new shipment,I contacted Alloy AGAIN.They told me they would ship out the replacement items AGAIN.On June 10,2014 being that I still have not received my order or any replacement shipment info,I once again contacted Alloy and was told someone would contact me.It's 6/11/14 and I have yet to hear from them or been given replacement shipment info.I have filed a dispute through PayPal and am requesting a refund.I will NEVER do business with this company again.BEWARE!!!!!!

I will NEVER order from ALLOY again!!! First of all I order 2 items for my sons birthday party the package gets lost but ever time I called they said the package is set to deliver tomorrow! Then I complained and they said the package was lost and they would have to send me another one and that took almost a month to do. Then they sent me the package and I returned it and had to pay and send it back and they didn't issue me a return they gave me a store credit like I would want to order from them again. I called because I didn't get the money on my card, and they said they would put it on it takes 5 days and I called 2 weeks later nvr got it now they are sending me a check that can take 10 days!! I've been dealing with them for over 3 months and still have no REFUND!! Horrible customer service! Nvr again!!

I use them a lot and have never had to return something. I received 2 pairs of jeans that were not my order. So I returned them and asked for a refund. I called and they gave me the run around and were very rude. I guess as long as they send you the items you request your good, but if they send you the wrong merchandise and you try to get a refund, good luck. Dear: Supervisor: Creta Team Lead: Kaliegh Corp Manager: Heather You won't keep customers by doing them wrong. I ordered a lot from you and never asked for anything other than the order I requested.

I used to shop here for years, and loved everything I received. Prices and quality were good and I loved that there were often items that you couldn't find else where. Everything changed this summer. My mother ordered a pair of sandals and a few months later when I saw her with them I knew I wanted some too. I ordered them excitedly but when they came I was shocked. They were a cheap, awful imitation of the ones I ordered and even broke simply being pulled out of the bag! I was confused, we had never had an issue before and my Mom's shoes were good, so what happened to mine? When I called to tell them, they didn't even care! The woman said she would transfer me to her manager who waved me off even more! After getting more of an attitude with her she finally offered to send postage to me to return them for free. I was horribly disgusted by the service however and wrote the company an email, to which they basically responded the same. They didn't care about my situation at all! I returned the shoes and was even more pissed when I got the email for my money return. Remember that supposed "free" postage they sent me so I didn't have to pay? Well, they took it out of my refund anyways! I AM FURIOUS! To top the whole thing off, I was on a wait list for a cardigan and received it last week only to see, yet again, it differs from the one on the store. This time I won't even bother with customer service and I will forever REFUSE to shop here. ALLOY, YOU BETTER START CARING ABOUT YOUR CUSTOMERS OR YOU WILL START LOSING THEM ALL! ALSO SELLING PRODUCTS THAT ARE NOT THE ONES SHOWN IS A SCAM!!!!! Stop ripping people off! You used to be a good company, what the hell happened!? P.S. Don't be fooled by the good reviews. I posted one, as well as a picture comparing the sandal my Mom bought and the fake one they sent me, and three weeks later my review still isn't there. They obviously took it off to block people from the scam they are really running.

I spent a very long time on there website ordering clothes.... Only a few of my items were actually delivered... The 2 items out of 12 that came were nothing like the picture... The clothing and shoes were very poorly made. The jewels that were suppose to be on the shoes had fallen off and were in the box. The first time I washes the shirt it was never the same... My other items i ordered never came. My order went from back ordered. To 10 days later being canceled. I was really looking forward to my items. And what I ordered all went together. So the few items I got was meaningless... I wasted a lot of time on there website. I didn't appreciate the companies misleading way. And Once I talked to a supervisor they had a "I don't really care. This happens" type of attitude. I would NEVER SPEND A DIME ON THIS SITE AGAIN. AND I SHOP ONLINE ALL THE TIME. TIME TO FIND ANOTHER SITE.

I ordered boots from this company that cost $40 with tax. I wear a size 10 and although the boots were a size 10, they fit a bit too snug and the quality was worse than what the picture showed so I returned them. Nothing wrong with Alloy, just make sure that when you purchase something that you won't want to return it. I got $21 back because of a restocking fee and shipping. Whatever happen to free returns? Or even no restocking fee? I will not being doing that again...

I placed an order on June 7th and after I paid I was informed on my receipt that one of my items wouldn't be available until July 16!! I called June 8th and told Alloy that I wanted that item removed from my order and instead add a pair of sandals. Instead of just charging me the difference for the sandals..they charged my account twice!! I called customer service and they were rude and not helpful at all. So for now I'm stuck paying $217 for 3 tops, a necklace and sandals which should have cost $115 (including my express delivery) Please! Please buyer beware..this company and its clothes are not worth the headache.