Alloy.comReviews of alloy.com

I visited the site in hopes of refreshing my wardrobe for the spring/summer months. I am going on vacation and wanted some easy going clothes. Placed an order and only received half of what I ordered. Little did I know that the other items were back ordered and the only way I found out was to call the company after not receiving this information. The clothes are so beautiful, but the availability and headache are such a nightmare, there is no point in me considering to shop here anymore.

Wish I could give less than one star... Basically I only received half my order. I ordered a bathing suit one month before my Spring Break- a month should have been plenty of time. Well I am now packed and ready to leave without the top of the suit I ordered. Might I add that I am leaving for Army Basic Training immediately upon my return from Spring Break, therefore will have absolutely no use for a bathing suit that has come late... So I am understandably infuriated. I sent an email to customer service about this and was told the top was to be shipped the week of the 18th. That was now almost two weeks ago and I still do not have the top!! I will NEVER shop Alloy again, and I will be sure to let everyone know of my experience with them.

Save your time and money and DO NOT buy from Alloy.com. Everything I have received has been absolute garbage and does not follow the beautiful descriptions and size charts in their catalog. I am trying to return my third and final order with them. There was an error, so I called their 24 hour customer service and the person said the actual customer service is only there until 5:30 eastern time, completely negating what was written in an email from one of their online customer reps! I have wasted time and money with this company one too many times and I am going to BBB if they don't give me my money back asap. I don't understand how they can sell such poor quality clothing, treat their customers so poorly and get away with it.

I've ordered from Alloy in the past and never had problems with receiving my shipment on time or returns. I recently decided to order again, and was quite hesitant after placing my order because of all the horrible reviews on this site. I got my shipment today a day before scheduled, the items were lovely and well made. I ordered two sweaters for 30 dollars including shipping, thats a god damn steal! The one sweater was a tad bit smaller than I expected but nonetheless I am very satisfied. Would definitely order again. c:

Alloy has wonderful clothing for tall girls like me. (im 5'11'') it was my second order where my regular size was not the right fit. i sent my order back as an exchange and everything went down hill. i exchanged 3 pants. after the 3rd week of not seeing anything back in the mail i became suspicious and called to check on the exchange. their customers service is very awful and has no consideration for their customers. when i called, i was told that i would be transferred to someone who could help me better with my situation and she sent me to a voice mail instead. i thought that was rude to begin with. second thing, i called multiple times and no one could find the 3rd pair of pants returned in the same package along with the other 2 pairs. im not sure how this happened. it took more than three tries for someone to find it. the lady informed me that by that time, the items were not on sale anymore wich made me upset, and that i would have to pay an extra 42.00 and change. so i agreed and went ahead with it. two days later i find 69.00 extracted from my bank account from Alloy.com! this makes me upset. up to this day NO ONE at customer service wants to help me with this! its very upsetting.

The first time i ordered from alloy I ordered boots. Not only did they come late the box came with two left side boots. My sister ordered from alloy also, and her order came late. 3 weeks ago i ordered boots again, and they still have not arrived. never buying from alloy again!!!!!! they suck and the customer service people are dumb!

I made some x-mas shopping on this site their ad said they guaranteed package to arrive before De 24, I placed my order on Dec.14 I did not receive my package until Dec. 27. Every other orders i placed from other sites got here way before x-mas. Then I decide to give them aother shot big mistake, my order total was 97.36 the amount my card was charged was 112.48 so i decide to call customer service it takes me a good fight on the phone to get them to refund me the difference which i still have to check with my bank to see if they did. The lady never offered an apology instead she keep trying to talk her way out of giving me a refund, at end she just hunged up on me how horrible. Do not buy from this site and if you do be prepare for the worste service ever.

International shopper, I an avid shopper online and I saw this company looked over their policies, it all seemed legit until I ordered. I made an order since end of November its now 1st of 2013 no order received and constant run around when you call them. Several other companies I ordered from had my packages before 1 week and under my tree. NEVER AGAIN ALLOY I would not recommend them to a tree much less a living soul (person). Absolutely disgusted at their service most terrible ever NO FREKKING STARS .....