AllivetReviews of allivet.com

On Friday I called Allivet to place an order for heartworm medication and told the rep that I had four written vet prescriptions for my four dogs. I wanted to order HW drugs for two and the price she gave was higher than the last order. Answer given the manufacturer raised the price. While talking I looked on their website and saw there was a $3 coupon. I asked about it and she said ok. She had not offered it and didn't even apologize for not offering it. I asked if I mailed all four prescriptions, would they keep them on file for future orders. She said yes and to write my order number at the top right side of the Rx. I did and mailed them that very day with a letter. Within a few hours I received three emails and a phone call from Allivet stating they could not process my order without a prescription. They also stated they were contacting my vet's office for an Rx. Even though I called Allivet to straighten out the mess and was assured there was no problem, I received a phone call and they also called my vet that they needed an Rx. So my vet's office called me with a message that they would not do an Rx as they had already given them to me. I had to call the vet back to resolve it. On Monday I received two emails stating they received my Rx but they did not have an order and I should contact them to make an order. I called and asked to speak with a supervisor. She offered nothing other than an apology. Because I was not satisfied after her five apologies each time I let her know I was disgruntled, she asked what they could do and I said to send my order overnight. After being put on hold several times, she said they cannot do that. The best she could offer was to send it standard shipping 3-7 days. What she said doesn't jive with the shipping section on their website. Because I ordered in excess of $49 I received free shipping but it takes 5-10 days. So who knows when I will really get the order. The people who answer the phones are like robots. No demonstration of compassion or feelings. Answers are like recordings. Terrible customer service. If the price wasn't so cheap, I would not deal with this company,

Awesome to order from, thank you!

Very easy process to buy. Allivet contacts the vet for prescription. This is awesome.

**Update: I complained in a FB message, and they called me back and gave me a $20 coupon**. I was okay with Allivet until they delayed processing my order for 2 days. They called me after 2 days and said they had lost my credit card information! I had spoken to customer service today before they had verified my order it had been processed so I don't understand what they were talking about. I expressed my disappointment and asked the girl to talk to her supervisor to get me expedited shipping because my dog needed her meds. Of course she put me on hold for almost 10 minutes, and then came back and said that she could not give me expedited shipping, but they would credit me $6.95 for the standard shipping. I said that's great that I get money back, but I would rather spend the $7 and you add the $7 you were willing to refund me, and that would cover the two day shipping. She told me that was impossible there was no way she could do it she wouldn't ask your supervisor again and she was very unaccommodating and not at all friendly. I told you that my brother was a vet and that he would stop referring people and that she had just lost several customers and she was completely silent every time I would voice a complaint. She never apologized, there was just lots of dead air.. I'm going to find another supplier for my pet meds.

Significant savings over prior online vet supply orders.

Easy to work with and always gets the order right. Thanks.

Very easy to order, great prices and I usually receive my order very promptly.

Great products, great service