Kris - Guillen P.
Not straightforward
Ordered this for my daughter who’s waiting for allergy testing but the time hasnt arrived yet and i’m looking for ways to know what her allergens are. Came across this site and thought might do this while waiting for the proper allergy testing for her. At first, after putting the order in, I didn’t receive any confirmation email which prompted me to contact their customer service. Live chat was with Cameron who told me that my order was just a digital test which means I have to fill out the form they sent me in the email, print the barcode and send them the sample then. In short, I have to do everything on my side with all the resources I have - no physical kit. Then if I want to upgrade to receive a physical kit, it would be 10€. atm, I’m still thinking of whether to pursue with ordering the physical kit or find ways here at home. My problem is just that I dont have a working printer now. So in short, the test for me is not straightforward from ordering to sending the samples. But Cameron from Live Chat has been really helpful in explaining to me the things I have to do.
Response from Allergy TestSep 15, 2025
Hi Kris, Thank you for sharing your detailed feedback. We’re sorry to hear that the process initially felt unclear and that you experienced difficulty without having access to a printer. We’ll certainly take your comments on board as we continue to improve our ordering and submission process. We’re glad, however, that Cameron was able to provide clear guidance and explain the next steps for you. We’ll be sure to pass along your kind words to him. Customer Service Team, Allergy Test.