Tommy M.
Service needs Improvement
Everything on website says download an App which does not work if you are in Ireland. It says if your having issues contact us via our help chat on our website, this 24/7 chat function does not work at all. Luckily contacting them through Facebook chat did and they were very good. I then did not get my results on time and had to contact them again, they where put in the chat window, instead of emailed to me, even though I asked for them to be emailed a number of times. Eventually I did receive an email, more than a month after I received the results through the help chat. Very glitchy service wise but results layout/presentation was nice.
Response from Allergy TestOct 7, 2024
Thank you for your detailed feedback, and we apologise for the challenges you faced. We regret that the app and 24/7 chat function didn’t work as expected in Ireland, and we’re working on improving these technical issues. We’re glad to hear that our Facebook chat team was able to assist you, though we understand your frustration with the delays and communication issues regarding your results. Your comments are valuable to us as we work on enhancing our service. We’re pleased to hear that you liked the layout and presentation of the results, and we’ll strive to ensure smoother delivery in the future. Thank you for your patience, Usman Allergy Test