AllegiantReviews of allegiantair.com

This company is the worst airline out there. I used them back in July. Since I wasn’t logged into my account they are not willing to adjust my account with the points from my flight. And after a couple emails I just found this out at the end of September and my flight was in July. The last email response was the 2nd of September when I emailed them and they just responded back on September 29th.

During a trip my suitcase was damaged and after contacting customer service and completing the necessary paperwork I finally received my resolution. I was denied after 4 months of waiting for an answer as normal wear. It's unfortunate that this damage occurred after 4 delays and finally a cancelation. Very disappointing. This was my first time checking luggage with Allegiant and they accepted no responsibility!

I went to Knoxville to fly to Orlando. We got stuck in line to check in, waiting for people trying to make flights for weeks in the future. It should be common sense that you take care of rhe people who have a flight TODAY, before you assist those who do not. Encourage them to have a different line, use the phone, or use the app. Not hard to provide decent customer service, take care of those who have tickets first.

Well Allegiant conveniently cancelled our flight 20 minutes before boarding on a vacation trip. Of course, they gave us options for other flights but they were one to two days out. I ended up booking a flight to a different city and driving to my destination. Allegiant di offer a refund of which I accepted. Here is where the deception comes into play. I was told at the customer service desk that I was being refunded for my departing flight for 8 passengers. I also had a returning flight scheduled with Allegiant. They did not tell me my returning flight was also cancelled. So one week later, on my return to home, we were told that we were not on the flight. I then had to pay them again for that flight. So now, I am fighting for the remaining refund I feel I am entitled to and they are not cooperating. So basically I am currently out $1600 (Aproximately $200/ticket x 8 passengers). I will never use this airline again. Pay the extra money to other airlines and avoid being scammed by this organization. Also do not mention "Should I get a lawyer involved?", they disconnect the call. Even though I did not engage a lawyer. How unprofessional and disrespectful taking advantage and making me possibly take legal action.

Excellent carrier. Cannot best their rates. Staff is friendly. Highly recommended!

I’ve flown Allegiant 6 times now and not once have I had a normal experience. By far the worst airline on the planet. Is it worth saving some money to fly this horrible airline? No it’s not. Always late, or for us this time they ran out of fuel and had to reroute us. Do yourself a favor and fly a different airline. They are all so much better.

So you get what you pay for… Allegiant prides itself on poor customer service and terrible accommodations at a cheap price. Elmira manager was very rude to me and my family as we tried to check bags and stuff for our carry on luggage into their tiny carry on sized measuring devices. As we stuffed a duffel bag in the one staff member who is a female said “Nope that has to be checked, it does not fit”. Even before I finished trying to make it fit- it was tight and I had to force it but it fit. And it did fit as they hovered over me attempting to do that. As I stood up frustrated by her condescending attitude the manager ,Karen, added by telling me to calm down as she saw my frustration and called me rude. All I said was “I can’t believe we are squabbling over a 1/4 inch.” Karen, which it is her real name, then threatened that she would disallow my family to fly if I continued expressing my frustration. That is way beyond her authority and was unwarranted. Which only further got us upset!! So dont fly Allegiant and if you do avoid Karen at all costs.

We made a reservation online, but wanted to cancel due to a health issue. I called Allegiant Air customer service and had to wait 8,(YES 8) hours before I could reach a customer service agent on the phone!!!!