ALIGNERCOReviews of alignerco.com

Quick response very helpful and easy to communicate with. Enjoy the quality of the product. Very happy with my purchase. Thank you alignerco.

This has been the worst experience in my lifetime with a company. I made it clear to Alignerco that I was not going to move forward with their treatment plan because it was moving my teeth back into an alignment that I had corrected years ago. Here is what I find to be terrifying: when I refused the treatment plan they asked me to send them photos of what I wanted my teeth to look like. I sent them photos but I also told them I'm not an orthodontist. So, I visited a local orthodontist, showed him the treatment plan and he explained to me that the treatment plan Alignerco offered me was not orthodontically sound. Bottom line, I did not approve the treatment plan Alignerco offered and I never made an order. I asked Alignerco for a full refund. They refused, but I stilI continue to be charged by the company financing the program (Affirm). Affirm said they can't cancel the debt themselves. They have to receive a cancellation notice from Alignerco. And if I don't pay Affirm, it will ruin my credit. I had to file a complaint with a Better Business Bureau (Alignerco has an F rating from the BBB). The BBB tried to get a response from Alignerco and they were unsuccessful. That is to say, no one from Alignerco responded to that BBB. That means you have no protection as a consumer. I contacted the Georgia Board of Dentistry to let them know that Alignerco was charging me for a dental treatment plan that I did not approve. There were no aligners made or sent to me because I did not approve them. Imagine having a company trying to force you to have a medical procedure you do not want to have and are holding your money hostage by refusing to cancel the service you have made clear you do not want. I was harassed by their resolution team member (James Myles). He said that he was not wavered when I told him I was going to have to seek legal assistance while at the same time he was trying to get me to tell him what I wanted for my teeth as if I was a licensed orthodontist. His emails were so disturbing, I made a formal request for him to stop emailing me. Now I've had to secure an attorney to send official demand letters to Affirm (the finance company) and Alignerco. Consumers should not have to endure this kind of dishonest business dealing. To be clear, I did not make an order and I require a full refund. Their representatives asked me to send them photos of what I wanted my teeth to look like. If Alignerco has a team of experts, why would they ask for my advice? I'm not a licensed orthodontist. I'm terribly disappointed that I have had to go through so much effort to get my money back for a service I never received. My initial contact with Alignerco occurred sometime at the end of August 2022, I believe. I asked for a refund in September 2022. Now it is November 2022. I will continue to push forward until I have a full refund. Update: This issue has been addressed by the company and I am happy to report we are working toward resolution.

I ordered aligners and this is the last step. Clearly as you could see my teeth will not be straight when I will finish. I contacted them ask them to send me more aligners and they said that they cannot get it more straight. I tried over and over again to get their help. How come a company promises to straighten teeth when they clearly say to me they can’t do it. I asked for a refund so I’ll use a different company who could straighten my teeth and they refused.

Great customer service. Helped me and answered all my questions

The representative was patient and answered my questions until I was sure I understood between the daytime and nighttime aligners.

Very informative customer service person. Helpful. Polite. And fast :)

Ele was so helpful! helped ease the nerves

Haven’t received any of my items but I was asked to give a five star review on customer service due to receiving a discount for night time liners at the price of day time liners and having teeth whitening kit removed. I usually do not give reviews until I’m fully satisfied but for some reason I am being told I need to do this in order to receive my daughters impression kit. Yes this is very awkward so please take this review as only a forced review for the 200$ dollar discount that quite frankly should have been disclosed from the beginning. When I made original purchase it stated either day time or night time slingers with no specification as to which I was purchasing. I assumed that when I received impression kit it would have some sort of form indicating a choice to be made. Instadas 20!days later I have received an email saying I need to pay 200$ more for night time aligners. I tried canceling order and gentlemen was willing to give me a discount if I left a 5 star review then send him a screen shot so he could send me my daughters impression kit. Yes this sounds a little like blackmail but I’m doing as I’m told. I am still strongly considering canceling purchase as I should not be asked to give a review for a service that I am yet to receive and have no way of knowing that they will hold their end of the bargain.