ALIGNERCOReviews of alignerco.com

Eli was great at responding and helping out with my questions

This company has been a mess since the start. Took about two months to get my first set of aligners. My teeth were fairly straight as I had Invisalign years ago. I have one front tooth that was the only reason I went with this company to get it fixed. After 13 trays, that tooth is still not straight. How is it possible to go through this many trays and yet they don’t move the one tooth that was the issue?? After I reached out to them about how my teeth were still messed up, Ele offered a refinement treatment and requested another $200. So what did my $900 up front do? Nothing. I refuse to pay extra money when this problem should of been taken care of in the $900 that I already spent. They emailed me trying to say that in my contract that I signed, I knew that I could be charged more if at the end of treatment I wasn’t satisfied. Yet looking through my contract I signed back in February, it never states anything about refinement treatments. Then they send me this email basically saying after my full treatment I would need to undergo an entire new one and pay for it. ITS A SCAM. Of course through this whole process, the emailing back and forth takes FOREVER. They won’t respond for days. Even when they were sending my tracking information, I would get the package and then later that day they would send me the tracking information. Like geez thanks for telling me that I already got the package. I’ve had to email multiple times checking in on the status of my aligners because nothing is communicated to you. If I were you, I would spend my money at a better reputable company where you actually get good care, not spun in circles, and can actually get your teeth fixed by the end. This process with them has been absolutely miserable.

I liked this company and would use them again for another teen of ours. The price is 1/5th the price of braces (and, believe me, I price-shopped those). Customer service was responsive and kept us on track.

My teeth ended up in weird places so my bite no longer matched. Then my retainers broke and they wouldn't replace them for free (despite breaking 9months prior to their life expectancy). So I complained, they said I needed an adjustment and that would be another $200. I also got black staining on my upper molars that came in during the time of my "treatment." Now that I stopped treatment (after 1 year of treatment and 3 months of retainers) it has been another 3 months and my teeth have gone back to where they were before I started with the company, just more damaged now.

Dealt with Ele. They were greatly knowledgeable and super easy to deal with. A credit to their craft.

Ele answered all my questions and found the best option for me, it was a good experience

Eli was very helpful sign on smooth.

I did my research and Alignerco seemed to be the most affordable option for at home braces. It was super easy and fast. I had my braces/aligners for less than a year and my gaps were all closed. The process was easy and efficient and the team was responsive. I am confident with my smile.