ALIGNERCOReviews of alignerco.com

Was an easy process of getting the teeth set! Honestly the customer service was amazing, I highly recommend!

Teeth straightening is ok, but they are not good about accepting responsibility for defective retainers or aligners. One set of retainers was reported as defective when I put them on for the first time and were cracked, but I had to purchase another set. I got a discount, but if product is defective, it should be replaced. The replacements don't fit the same way and I still waiting for a response. I can see they are not the same size. Also, I am still trying to get company info so I can use my dental insurance to reimburse me for my aligners. They refuse to provide dentist license number or company EIN number. If you are a legitimate company with licensed dentists, this would not be a problem, so it concerns me that I didn't have a real dentist overseeing my treatment. I am not asking them to fill out the form, just provide 2 key items.

The agent was very pleasant to work with

Ele was super helpful and responsive. I really enjoyed my experience working with them and I'm looking forward to my new aligners!

I am almost done with my aligners and I am So happy with how my teeth are looking! I took pictures of my teeth before I started this process, and to look back on them now it's incredible to see what Alignerco has done for me and how straight my teeth look now! They are always there to answer any questions you may have, I highly recommend them.

Great experience. My concerns were addressed and the individual helped me split my payment after I found out the card I wanted to use didn't have enough on it.

Quick, easy, responsive, and got exactly what I wanted!

Appalled. I would say "you get what you pay for" with using a budget company but you don't even get that. My final results do NOT look like the projected results and I'm now being asked to pay more money for a refinement treatment. Moreover, I had issues with this company throughout: I chose alignerco because: price point, option for night only aligners, and they ship to overseas military addresses. Why I would not make that same decision again: The customer service is an abomination. Do not mess with something as important your teeth unless you're prepared to suffer consequences: either permanent damage or seeking outside consultation because alignerco avoids giving real consultations and does NOT address concerns and questions you have. Additionally, it took so long getting responses and sending out my aligners that my teeth shifted even more and had to wear the first very painful step for over a month for it to begin fitting. I spent days waiting for simple things (a phone representative promised to send me a USPS label due to using military post and after several days contacted customer service to be told this was misinformation). I've been sending regular photos and the company generally responds with generic copy/ paste messages, even once pasting another customer's name into their response to me. Some of the m questions and concerns I've asked: 1. bottom aligner never sets against the teeth no matter how long I chew on the chewy or how long I spend on a step 2. My bottom and top teeth were no longer biting against each other 3. My gums started feeling more sensitive and I could see the outlines of my teeth underneath the gums on the top