alightReviews of alight.com

I don't even know where to begin. Went online to Alight.com to make a withdrawal from my 401k. Online message said I had to call the service department. It rings to a voice prompt system that cannot verify me. Neither my voice nor keypad input is recognized. It is requiring me to create a new phone PIN and IT DOES NOT RECOGNIZE MY INPUT!! It says it will text me a temp PIN to my mobile number (and it verifies the last four digits) and the text message never arrives!!!. I get bounced to the "security dept" and they stay on the line to walk me through the same voice prompts. Same outcome. And until the Alight Voice Respone System verifies my identity I cannot be connected to a service rep!!! This is totally dysfunctional and I cannot gain access to my own account!!! Ninety minutes and counting!!!

Horrific approve/deny process. Clearly a new company as nobody seems to know what they’re doing.

They are handling my FMLA request. They sent me an email saying one thing needed to be corrected by my doctor. I called them for clarification and I was told something completely different than the email. The person I spoked to could not look at my paperwork only the case manager’s notes. Which was what was conflicted by the email. The case manager is off until the following week so I could not get clarification but yet my deadline does not change. The is the second time that I have had to deal with this useless and wrought company.

This is THE WORST company I've ever dealt with for FSA/HSA. They use every excuse imaginable to deny your claim, lock your card, and steal your money. They clearly do not value their customers, as evidenced by the numerous 1 star reviews.

I was mis handled and there wasn’t a single care. Was informed to wait for a call back to handle my leave, but wasn’t the people I called at first didn’t help and said that’s a good question and also ended saying it out of their power and it was up to the case manager that never got back to me for my child bonding leave. Left me to dry and I mention the state leave has me coveraged for my job and a different date and they said they have nothing to do with the state leave , but couldn’t follow up with a call when I called them atleast 4 more times to have a follow up before my leave date ended on their date and still no call back. I had to take things in my own matters and call hr and my supervisor and manager to set things straight I highly never recommend this place for anyone. I am disappointed that I was never called back and have the statement provided from the state to put me on another time leave to inform my employer that I will not be coming back to work until a certain date but was ignored and wanted nothing to do with giving me one courteous call back. Not one when I asked 4 times to speak to someone who can actually inform me of anything that had to power to approve or not approve an extended leave base off the state having the right leave amount of time and alight with the wrong one and alight still mis handled my leave case claim and still have not gave me a call back when I asked multiple times.

They lost my money when they transferred from my company to a retail card. It's been 7 days and they have no idea where my money is? They told me it's a process? Customer Service was not helpful. I don't think a company can take your cash and help you get it back when it works for them. Zero stars........

These people "manage" 401k's. I have them send me my dividend check every quarter. One quarter I didn't get it, called them, they said, we put a stop payment on it and resend it. I don't know what they "actually" did if anything, but I never received the so called new check either. So I called back and asked them to just direct deposit it and they said that would take 7-10 working days, basically 2 weeks. It has been over a month now and I still do not have my money. If you have an option to stay away from these people TAKE IT!!!!

Horrible company! They are absolutely clueless! Trying to get reimbursed for a PET scan and CT scan and they claim they need the “clinical summary” to confirm that this was indeed a scan that was done!!! The receipt clearly states the name, date of service, the hospital as well as the CT imaging department/ PET scan why would they need such private information such as all my medical summaries?! They also denied payment for labs based on that the image for the receipt was ineligible although it was not the best picture you could clearly see all the details, I proceeded to call and got transferred multiple times, wasted hours of my time to be given the run around. This is the most horrible, incompetent business I have ever spoken to, stay far away from this company!!!