alightReviews of alight.com

I recently purchased a white dress from alight.com. The material was cheap and so thin I could see markings on my body (amongst other things) through the material. The "chain strap" was broke and made of extremely cheap metal. The size was NOwhere close to what their size chart said. I contacted customer service and was told to return the dress and upon review of finding the dress defective they would refund all of my monies including the return shipping charge. So in good faith I returned it. This is what I received from [email protected]: "We examined the item and determined the chain was not broken. One loop on the chain was open. We closed it by hand and the dress is perfect. We cannot refund the shipping." OUTRAGE. So I am expected to go out in a dress that is mis-described and take the chance of the chain coming open again and exposing myself to the world? Buyer beware! This company is out for theirs and theirs alone. The customer means nothing to them and their product is awful!

I had to write and say that Alight.com has unbeatable pricing, quality and customer care! I have been a customer well over 6yrs and have been so pleased and so satisfied with the entire organization. I have probably ordered one of every style on the website - and the once in a while when I didn't like something or it didn't fit right, I would return it for a refund or exchange with ease. These days it is very hard to find good quality companies that go out of their way to satisfy their customers! Alight not only goes out of their way - but they go the extra mile! Highly recommend this company! One more thing, their variety of clothing is exceptional!

First of all, the clothing is cheaply made and constructed with flimsy materials. Way overpriced for what you actually get. The sizes are all over the place but fortunately what I tried on "fit", well enough at least. Of course I made the mistake of not trying on one of the shirts, I bought two shirts that were similar and since one fit I assumed the other did as well. The shirt in question sat in my dresser for a few months until I got it out to try it with a new pair of jeans. I went to button it up and the shirt ripped from bottom to top as I started buttoning it, it ripped just as easy as paper. Needless to say, I was really bummed even though I wasn't surprised. I had decided to overlook the poor quality of the shirt because I thought it was cute. I really thought that if I called customer service that they would make it right and exchange the shirt for me. But unfortunately I have been spoiled by stores like Torrid who actually believe in customer service, and was naive in my assumptions. I was told by Alight "customer service" to ship the shirt back to them and they would inspect it. When I asked if I had to pay the shipping, the Alight company representative said yes. He then gave me the shipping info. Then I said "first I'm going to see how much shipping is because I'm sure that you guys won't end up making the situation right and then I'm stuck with shipping to and I'm sure shipping back and a shirt that I can't fix or wear". To that he responded that they would inspect it and make a decision. Yeah right, I'm sure they will. So do I spend more money for nothing?...I guess I'll eat the $35 I spent on a shirt that that I can't wear instead of spending more money on getting the run-around by this company. BUYER BEWARE!!! Only order from Alight as a last resort, and besides there are many other plus-size websites that offer cute clothes, some of which have better prices too. I really feel that anyone who has anything positive to say about this company must work for them. Other stores you should try first, in particular order: Torrid Simply Be Maurices (they have plus size Silver jeans that actually go on sale from time to time) Old Navy Isha Couture Missphit eShakti IGIGI b&lu (really cool stuff)

Do not shop at this place! They wanted me to send them a copy of my latest bank statement or they wouldn't go through with my order. When I told them that that wasn't gonna happen, they ignored my email and suddenly informed me that me order had gone through. I recieved the dresses and they are of poor quality and have the worst fit. One dress wasn't even a plus size. The label said 3x but it was a regular size 4. Tops.

I bought several of the cutest dresses at alight. This is my new favorite place to shop!

Worst plus size online clothing site ever. Cheaply made clothing, horrible customer service. They don't seem to keep records of anything. Order 2 different things in the same size, they will fit differently due to everything being a different brand. When you return items expect to wait months for a refund. and you'll only get the refund if you call and remind them constantly. Oh and if anything is under 25 dollars forget about getting your money back, no, you're only given store credit to buy more of their cheap clothing. Stay far far away from this place.