alightReviews of alight.com

Stephen Scholl should be arrested and put in jail in my opinion. If corporate policy has them trying to steal from me they are doing it to others. I have never heard of a company before where you can not talk to a manager and no one in the company knows the name of their ceo and tells you to look it up on the internet. That tells you all you need to know. Thank god the banking and insurance commission is pursuing a fraud investigation against them.

I have been trying to log in for weeks. I know my password and log in and have it written down. Can't get into this site at all!

Terrible at least…. to get any communication from them you will feel stressed out in an already stressful situation. When you do get a communication you have to repeatedly go through their phone prompt system multiple times. The person you reach on the other line doesn’t have a clue what they are telling you. They give you the wrong information and deny your claims with no merit. After 9 calls to try and speak with someone who knows their stuff, I requested a supervisor because I was so stressed out and frustrated from dealing with confusing customers service responses. They got my paperwork incorrect multiple times. Had to resend in my paperwork multiple times. Appeals department is confused as well. Denied my appeals saying I did not submit any additional documents. Sent in medical documents to their requested fax, they said they never received it. Sent them my confirmation fax email and they responded with “my oversight, my incoming department found your paperwork. Give me a week to review this.” Shocking….

Recorded voice asks for your phone number, DOB, name and last four of SS twice before sending you to a live person. Then guess what the agent asks for? The same info! Annoying.

Have received monthly HRA payment for 12 years. Employer transferred business to Alight for the HRA processing. In January of this year, husband was dropped and no longer receives monthly payment - again, despite receiving it for 12 years without issue. No one in the YSA unit is able to help, correct, or explain why. Frustrated is an understatement. As seniors on limited incomes, these payment are important to us. At a loss of what to do

Like all the others I wish I could submit no stars. As a Caterpillar retiree I was saddened at the lack of flexibility in how I could pull funds out of my retirement 401K accounts so I decided to roll it all over to Fidelity where I get great service. After talking to a rep (not easy by the way) he made a "ticket" to answer questions - the ticket never got answered in over a month despite my leaving additional requests to do something. When I rolled-over everything they gave me a long float time, then missed their own long dates so they had my money even longer. I am so disapointed Caterpillar trusts this company and hurts its workers by forcing them to work with Alight - how did someone at Cat conclude this was a good company with all the dreadful reviews? Note no replies from Alight anywhere.

Very bad company. They are VERY difficult to communicate with; Make mistakes regularly; Purposefully make things difficult and tedious. RUN from them!!

Unfortunately all of the one star reviews are 100% accurate. I was given pricing for retiree benefits just last month and then given higher pricing in two subsequent calls (as a former TIAA employee for 23 years). They acknowledged their mistake, however refuse to correct and adjust. This is what happens when companies outsource critical HR functions to 3rd party vendors who don't care or own up to their mistakes. "Apologies" are costing me money...