alightReviews of alight.com

Roche Labs uses them for pension and other retiree benefits. It is a ten minute process just to speak with representative. They change the timelines to start receiving pension that is different than what was stated in the letter. Then when I called to speak with representative they hung up on me. The automated system did not recognize voice or phone prompts which then sent me to the security team. I also have HSA account with them and there is no standardization of approving the expenses. One time they approve easily and the next time with same receipt and diagnosis code they say it is ineligible and froze my card. Overall it has been a frustrating experience. I guess it doesn't matter to Roche as I'm a former employee of 27 years and not helping them currently.

I took a loan against my company 401k 2 years ago. I come to find that loan was not being paid through payroll deduction like it was supposed to be. I got 2 notices about manual payments which I made but no communication beyond that! It’s been sitting for 2 years not getting paid!

Awful customer service, constantly making mistakes, and unable to resolve any issues without tickets, that eventually lead you no where. Representatives continually hang up and act like the call was dropped. Would rate 0 if I had the option.

The worst retirement company to work with. The right hand doesn’t know what the left is doing. Their customer service is terrible. You cannot call anyone directly. They schedule phone calls at their convenience. I can’t wait to get my money out of their hands. Aweful!

I am writing to express my deep frustration and concern regarding the ongoing issues I have encountered with Alight, the provider of our workplace benefits. Over the past eight months, I have faced numerous problems related to my benefits, specifically enrollment in programs I never signed up for, incorrect paycheck contributions to my retirement account, issues with investment transactions, signing in issues, etc. Despite countless calls to Alight to resolve these issues, I have been caught in an endless loop of unproductive ticket creations and inadequate responses. Each time I contact Alight, I speak with the same representative who simply creates another ticket, claiming that the back office will resolve the issue, and keeps me on call for 1-2 hours. However, the resolution of these tickets always results in a message asking me to call again, with no real progress being made. This cycle has continued for eight months, leaving me with unresolved issues and growing frustration. I have reached out to our workplace benefits team, but I was informed that Alight is solely responsible for these issues. Unfortunately, Alight’s current approach to handling these issues seems ineffective, and I am at my wit’s end. The lack of resolution has been so discouraging that I am considering leaving my job solely to avoid dealing with Alight further. These issues caused me significant mental and financial stress.

Luckily they don't have my retirement account (read other reviews). Unfortunately, they do have my FSA and DCA. They will freeze your account if you don't send them, no notice given BTW, itemized receipts for legitimate expenses, you know, like dentists. Ridiculous. Worst company ever. I will not even try to save tax $$ next year on FSA/DCA if my company continues to use this craptastic company. Their website sucks too.

The worst financial services company ever. Quarterly statements...only 4 per year: June 30 statement arrived August 6. Five weeks after. Enails which answer questions NOT ASKED then the closure of a case without it being resolved. .Emails sent from a "no reply" address. Getting a rep on the phone is near impossibke, and each agent will tell something entirely different. I rue the day I ever got involved with this place. Utterly horrible experience. How do they stay in business?

The most uncooperative company with whom I have ever dealt. My 401k is there, and to do a withdrawal, the owner of the account cannot pick and choose what he/she wishes to sell. To sell, one must sell some of EVERY fund in the account. This is not any law or mandate it is something Alight made up. Don't bother to call, you get limited phone menu potions and then get a recording: i I understand what you are saying, but I don't have any information for you. WHAT? Avoid if possible, or get your money out of there. The emails they send come from an email address which does NOT accept emails. BAD BAD business practices.