alightReviews of alight.com

They simply don’t ( even ) pretend to care.

Cigna has hired this company to administer their insurance benefits. They have refused to send me a bill that details what insurance I am paying for and for what dates. When I requested that my coverage be cancelled, they refused to cancel my coverage and stated the only way I could cancel my coverage was to not pay for a period of time and then it would be cancelled to the last paid date. They requested payment for 2 months and said I had to pay this for only 1 month of coverage and that they would refund in some undetermined way, the of the extra 1 month of payment which is over one thousand dollars. I have asked Cigna to step in and help, given this is their hire, and they have refused to do this. This is clearly a corrupt situation, with this company benefiting from getting as much money out of the clients as possible with their fraudulent billing practices. They are basically committing extortion at this point, withholding or denying insurance coverage for one month unless 1 pay for 2 months and refusing to send an appropriate bill.

The worst leave Experience ever dealing with them.The wait time to get anyone is ridiculous.They don't know what they are doing they have caused me to be terminated from my job,filed leave paperwork and some Rep chose to input a date of her own not what I requested and not what my Dr had on the paperwork and it was denied tried for a month to get it corrected and it just sat in space somewhere while the so call Case Mgr decides to call after I escalated a complaint after 14 calls and hrs on hold,she calls and says she had covid and approves it,meanwhile they have no communication with the employer and they terminate me saying I voluntarily quit!! This has been an absolute nightmare.Anyone using this company make sure you keep your paperwork,write down who you spoke to etc.Im pursuing legal action.Nonesense went on from 9/26/ until current 2/25

If I could make a negative star review I would. Hra claim denied. When told document needed to be completed went line by line thru my submitted docs and their form and all the info was provided on my docs. A "manager" refused to do anything other than demand their form be filled out and deny my claim. This company is incompetent and completely worthless other than to deny my claim and keep my money. They are a joke.

I have made multiple attempts to get answers regarding my enhanced cash balance, calling in December, January, and February. Each time, I have been unable to reach someone who can provide clear information. The process has been extremely time-consuming, with long delays in reaching a representative. Today, I was told there were 23 people ahead of me and to expect a callback, which never came. It is unacceptable for a company handling retirement accounts to have representatives who cannot answer essential questions. The couple of representatives that I did speak to could not answer the questions told me they would research the answers and call me back I kid you not called me back and said they'd have to call me back again which took 3 days to get the call back. These people if you're having the same issues report it

Worst Paternity leave system ever. The ask questions that violate HIPPA. Called me several times while on leave pestering me to send them my child's information.

State farm Mutual. Gainsco ,Blueowl ‘retirement annuity’ scam is not safe, suitable or fully transparent and disclosed and rids is of all employees of ERISA protections employees expense. Alight is terrible. No IRA rollover options or lump sum option. Huge concern bout miscalculated benefit and monthly amount and no cash value, fee, insurance costs and admin charges disclosed anywhere. retiree website stinks

Besides the representatives sounding mostly uneducated and incompetent, I can't get past their stupid answering system. They ask for too much info and verification. Too damn wordy and slow. Biometrics never work. Text message never works. Like most voice recognition systems, they don't understand what you're saying. Extremely frustrating and time wasting. Employers should not use this company.