alightReviews of alight.com

No Way to efficiently resolve an issue THEY created by not processing an FSA claim. A giant corporation such as BAE Systems US has "provided" this horrible card for HSA and FSA purchases. There is no number or email of any communication as you need to login and go through the same 10-15 minutes of automated robot Q&A just to attempt to get a representative that will not tell you anything other than it takes 60 days. How is it that the organization that creates an issue of how a health claim is paid but can't seem to address it within a reasonable timeframe and without any communication to the status of the disputed charge and how it was paid. pretty certain you don't have enough staff and that you are on corporate welfare because Alight.com (aka "smart choices" - ha!) is taking money for services for employee's FSA & HSA and do a horrendous job of being helpful. If you can't recognize a provider as being FSA vs HSA, then you should have a way to classify the charge before processing it in the wrong manner. Additionally, there is not much help from anyone that you speak to as you are told they are too busy, unavailable, and will have to call you back. It's a one way street. A service business with no service to the customers/employees who have to use their janky system for getting FSA, HSA funds paid out. If you want to transfer funds to a different/independant HSA provider, you will be charged a $25 fee to move your funds. Freaking ridiculous. What's worse than government agencies with no access to a person is a private sector company that benefits from companies that choose them for being a service provider and yet provides no service.

It is difficult to even give this company one star. Where do I start? As so many have said, their customer support is really bad. But the issue I find most troubling is that they bombarded me with denied transactions for the exact services that had been approved before. When I asked how the need for a detailed receipt was determined, i was told it was "random". It is not random if it is triggered for every payment I make, which was the case. This past year, I did not have time to gather the receipts and I am losing $680 hard-earned dollars for no reason at all. This is theft, no other way to describe it.

Absolutely the worst service provider I have worked with in my entire career. No qualified staff and zero accountability. Avoid at all costs.

The worst customer service ever. I spoke with 3 people and no one could answer the question. I was taking money from my health account which I fully fund and they gave me such a problem that I just gave up. Avoid at all costs.

When filing for HSDA reimbursement I get "DENIED" with standard sentence.....It doesn't tell me what was missing for my correction!! Thus I have spent over 2 &1/2 hours online with representative to CORRECT my DENIED reimbursement only to be given simple generic statement od "DENIED". I would think after having asked my claim help be escalated it would have been correct!!--NOT resubmitting AGAIN!!!

Absolutely horrendous to interact with. There's a mailbox center that supposedly has a document I need to download and sign. That mailbox link continues to give me an error when I try to access. There is no one that can help after waiting through a confusing phone menu. I've scheduled two appointments to speak with a representative and wasted what feels like hours on a task that should have taken seconds to complete.

My husband, aged 72, soon to be 73, is trying to get his defined benefit retirement funds started per the law. It has been a complete nightmare. First off, apparently this disorganized company thinks it is 1986 and everything is snail mail. Someone needs to show these morons that FAX machines exist! I realize it would be like showing a caveman fire but, ironically, TWICE, our paperwork has been lost in the U.S. mail. They, themselves admit that they can't control the U.S. Mail system! Well DUH! We keep getting different stories from each person we speak to and I lost count of how many phone calls we have made. TRUST our reviews, all of these one star reviews are honest reviews of real people who are struggling to do business with this God-Awful corporation. There are misprints on the paperwork, how UNPROFESSIONAL! Dates are wrong but they tell us these are legal documents, with THEIR misprints! The papers we were sent to have notarized were deemed illegal in our state and an addendum had to be added to make them legal. I am not sure why the company we worked for picked this place, but they need to really go back to the drawing board and find a REPUTABLE company rather than this horse and pony show.

This company is a nightmare. We have been fighting them for over a month to get a 401k medical hardship withdrawal. Our child had surgery and after insurance we still owe around $15k. Every time we submit they deny our claim for some ridiculous reason, then they make us resubmit all the bills again correcting whatever "error" they claim is happening. THEN, they deny it again for a new reason that somehow wasn't an issue before. We just got denied AGAIN for the 5th time. The reps are completely rude when you call and don't want to help you. First they blamed the employer's rules, then the IRS, then the employer again. I tried explaining to them that I don't have $15k and need to pay these bills but they just don't care. I would never recommend them.