alightReviews of alight.com

I tried to report my Medicare enrollment to Alight and their website just listed it as an invalid date. I called and was told they don't accept a report of Medicare enrollment until after the start date and it will take them a month to process cancelling my coverage with my employer and I will have to continue to have premiums deducted from my paycheck until they do process it. I suspect that will be never.

Taking a leave is a nightmare. I tried taking a leave due to having emergency back surgery in March of 2024 and they approved it under FMLA but denied my benefits pay. Turns out, they were faxing the wrong doctor for information and put the blame on me despite the TWENTY SIX times I had to call them because my case worker refused to call me back. My CORRECT Dr ofc was faxing them my records with a fax cover sheet stating my name, their name, their ofc number and return fax number IN BOLD, so Alight was purposely negligent so they could deny my pay. I FINALLY got them to approve short term disability pay and they only approved it for 2 weeks even though my Dr stated 30 days was the MINIMUM time off work. When I finally spoke to my case worker she was nasty to me and said "I told you these types of procedures would only be approved for 2 weeks max". So you're going to go above a doctors requirements??? What is even the point in having a doctor submit requirements for leave with supporting clinical documentation if you're going to go by your own guidelines and not listen to the doctor? Fast forward to this year (2025) and I'm needing a health leave and they keep dragging their feet. They will NOT review pay benefits until AFTER you start your leave. How does that make sense? Why wouldn't this all be figured out prior to taking it? My doctors office submitted everything IMMEDIATELY and they would say "well now we need this form". Anything faxed to them takes 1-2 business days to "process" and then another 2-5 business days to review. I have TWO different physicians attesting to my leave and they informed me that it had been too long since my last appointment with them (I saw them on 04/03 and my leave was 04/21) and said it had to be within 7 days of my leave start date. They want a 30 day notice for taking a leave but I have to have seen my Dr within 7 days of the leave? And they don't tell you ANY of this upfront, they wait until they've wasted more time. I had to go back to my Dr today and have them submit more documentation and again, it'll take 1-2 business days to process and 2-5 business days to review and make a decision. If they deny my pay, I will be out of ALL of my sick time and PTO for the year and it's only April - or- go without pay. Who can afford that, especially in this economy?! But the catch? I can't just go back to work if they deny pay, I have to have a return to work form completed by my Dr with a future date and have THAT processed and reviewed before I can return to work. So it's going to take a minimum of 4-6 weeks to get this decided? My leave is for 6 and I can't recover or take care of my health because I'm dealing with this company the ENTIRE time and stressing out. They listen to my Dr about when to take leave and when I can return to work but won't listen to them in regards to approving pay for the leave? Please make that make sense. This company is unethical at minimum.

This company is lying to me. I have a quadro from a divorce and want yo cash out my account. I have never received any information about how to access my account and I can see everything online as I’m being told the quadro was never completed. I think a class action lawsuit is in order based off this reviews.

Worst company ever, they hound me and hound me to get paperwork in, then wait until AFTER my timeliness has expired and then say they need more paperwork! Never get the return phone calls like they promise, call every other day, and they still will not talk to me. My time off was half approved and then they just stopped and are leaving it in limbo, cuz they don't want to pay. Run if your company uses Alight!!!

Have been trying to roll over my IRA for two months. Employees are clueless and unhelpful. After 20 phone calls, I've gotten 20 different answers. They don't seem to have any processes in place. They will delay you for as long as possible, asking for more and more paperwork to be completed, while fees eat up your account. Nonstop deceit. Shame on these criminals.

My health insurance is managed via the Alight portal. This year I switched from health insurance with an FSA to health insurance with an HSA. It has been a nightmare. My HSA contribution is locked at zero even though I want to contribute the maximum amount. Support doesn't know how to fix it and has opened a ticket. The last time they did this, the ticket was closed without resolution.

I am a customer and they tell you everything must be completed on the portal. I have had to complete everything via paperwork and have it notarized each and every time. Today I was told by a representative not to trust the portal as it doesn't get updated. Paperwork takes 48 - 72 hrs to process and it's best to call in at 48 hrs and open a ticket to get things moving. Then call back 24 hrs later for a status.

The departments do not share information; I spent an hour on the phone getting an address update only to find out it was completed on 401(k) but not on pension services. Then called back, went through verification process again as the POA, which was approved but somehow not communicated...another 45 minutes and was hung up upon. Called back again and was told to "watch my tone" by the rep. I was admittedly not overly sweet but certainly was not swearing or being abusive. Still have not accomplished what I needed.