alightReviews of alight.com

I have been working with Alight for the past two weeks to roll over my 401k to my new employer. The first representative took my form and said they would fill it out because my statement is worthless. It doesn't have an account number, an internal revenue code number, nothing except my name and address and amounts. I reached out a few days later to follow up and they gave me a ticket number. I contacted them today and they said we can't fill out that form, we'll give you that information with the check we'll mail you. I called my new company's 401k provider, Empower for assistance. When I told the representative who I was trying to roll from she immediately said oh they're a doozy. She was not kidding.. she conferenced in with me and we waited 20 minutes for someone to come to the phone, we're routed to the wrong place, luckily it was a fast route to 401k after that and then the representative we spoke to didn't know anything about my account. Luckily I knew the numbers myself, otherwise who knows if they would have been correct. The representative from Empower spent over an hour with me to get my 401k rollover started. Now I have to call Alight back in 7 days to complete the rollover. If the first representative had told me this 2 weeks ago I wouldn't be in this position, it would have already been sent to Empower.

Alight, for companies who want to drive away top talent. Companies can save a few bucks while costing themselves a fortune in turnover.

Alight is the company for retiree health benefits. The staff I have dealt with are not able to answer questions about the Retiree reimbursement account. The hold times are extreme and so far have not resolved any issues. Compression socks are a covered item in HSA. Even provided doctors letter for need, still denied. Why?

Absolutely no communication, had to go to the doctor 3 times for 1 document just for them to reject the claim again. Finally told them we can’t afford to keep going to the doctor so they said they would take care of sending the paperwork and communicating with the doctor to get what they needed, and again another rejection. Need to speak to someone, that will be a 2 hour wait if you even manage to get through without someone hanging up on you before you can even get the first word out.

Terrible communication. Terrible website design. Terrible customer service. Sure I’ll repeat myself three times and then wait on hold for 5 minutes for you to come back and repeat what I said without any answers. Please stop outsourcing benefits to this joke.

I'm only disappointed that no or 0 stars are not an option. My large international company switched to alight this year. What a debacle of a company. I have invested hours and hours of my time getting my account straightened out, multiple calls answered in the Philippines, only to eventually be placed to the US when my situation was not even understood. I CANNOT believe how they are even in business.

Alight was a nightmare to deal with when the company I worked for used them to handle HSA/FSAs. They always denied claims for no reason, and then required ridiculous amounts of documentation before paying. Thankfully, after so many employee complaints our company switched to another company to manage the HSA/FSA's. The new company is wonderful, they made us see how bad Alight truly was.

Takes 5-7 days to get a new password. This is literally the only service I've ever seen in my 30 years of being on the internet where I couldn't instantly reset a password.