alightReviews of alight.com

Alight Retiree Solutions for the Ohio Police and Fire Pension Fund is a company that has to be the prime example of a company that can impress others to hire them, but delivers the most disgusting customer services to those they were hired to serve. Customer support is non-existent most times or completely lacking in any meaningful way. The website has no helpful information on it, it is almost never up to date. I have call them because the do not list my coverage that I obtained by going through their site. And when the coverage is listed it is usually outdated.

Raytheon switched from the awesome Fidelity 401k to this CF and I estimate I've lost a potential gain of 15%. That doesn't sound like much until I put a number to it, that's $150,000...... I can only assume that there was a tremendous financial benefit to RTX to permit their employees to be shafted like this. I waited too long to change but this summer I'll be rolling my entire 401k back to Fidelity, screw the company match.

This mess of a "company" manages benefits for GSK retirees. The website and app are a mess bordering on useless - you can't find what you need. Their AI responder sends broken links. The call quality is horrendous - and most reps speak unintelligibly. Wait times are long and often you can't get your issue sorted. Zero stars. Shame on you, GSK, for using this sham company.

Aon was a pretty good company. When they became Alight it all went to @#&%! 2 hr wait times on hold, people that are not knowledgeable, and people that are rude. One I dealt with was condescending and NOT helpful in the least. This "profit over all else" has to come to an end.

The workers couldn’t have been trained well. I’ve loss my money for last year to lack of attention of this company.

Zero stars. This company epitomizes what it means to be incompetent. Why any company will work with them is beyond me? I have spent 15 hours on the phone with them regarding my commute benefits. They claim they have no formal complaint process. Ridiculous

I have contacted this company five times over the past month and have been shocked at the level of incompetence of the agents I have dealt with. They have failed to complete straightforward tasks and much of the information they have provided me has been incorrect. Very concerning, given this relates to the pension which I will soon be a eligible for.

This company is utter garbage, the only thing that makes is worse are the people that work there.