alightReviews of alight.com

The user experience is the worst. This is tragic because they assist with extremely important benefits. Currently, my beneficiaries are receiving 0% of the insurance I'm paying for because I keep getting a code error, but there is no context or way to resolve it. Additionally, the automated phone system is frustrating and difficult to navigate, making it challenging to speak with a representative. Then the representative is unable to help. I just wasted an hour and a half of my life.

Y’all are straight-up TRASH. I was told my one-time payment would be processed July 1st at 4 PM. It’s now past that, and guess what? No money. No pending. No proof. Just lies. I bank with Chime, so don’t play with me talking about “3–5 business days.” If y’all had actually sent my payment, I’d already have it. That means YOU never sent it. Stop lying to people trying to survive off this. Y’all ain’t delayed — y’all are shady. FRS says one thing, Alight says another, and the result is nobody knows sh*t, while I’m stuck broke waiting on a bag that’s MINE. You had all damn day to process this and still couldn’t get it done. You’re wasting people’s time, disrespecting their reality, and pushing the blame on banks like we stupid. This system is beyond broken — it’s disgusting. Y’all don’t care about nobody living check-to-check, and you act like saying “wait a few days” is acceptable after missing the deadline YOU set. Fix your damn systems. Or stop promising people money you ain’t even processed.

This company is a joke and crap. You can’t do anything through your account. You always have to call and you get incompetent people who have no clue what they’re talking about. They just turn you in spiral and waste your time. For some reason, they have been unable to get me access to my online account for two months now. There is always something going wrong with my account and it is always locked and nobody seems to know how to fix the issue.

It's impossible to send them a message through their website or app as an enrolled member. The only way to contact them is by phone, which is incredibly inefficient and difficult. There is no way to reach a human without listening to several minutes of AI generated instructions and jumping through account verification hoops. And their business hours are limited so you can't reach them outside your own work hours. There should be an easy way to send them a secured message from their app or website when logged into your account. As other reviewers have said, they add layers of unnecessary steps and provide the worst customer experience of any benefits mangers I've ever had.

If I could give 0 stars, horrific experience, nobody seems to be able to answer any questions, so broken

If customer service is a sport alight would be the 1st grade little league at a school for handicap kids. Alight makes every transaction harder than it should be. Their app is unusable but they insist you use it constantly. Any action they can take to make life harder they do, from logging you out in the middle of a transaction after you entered 2/3 of your info to app crashing to hold times in the hours I have experienced it all with alight.

Unfortunately, I took out a loan against my thrift plan to get some home improvements done. I finally got the money together to repay the loan, waited the week to get the payoff letter, went to the bank to get a certified check, and mailed it to their (alight’s) provided address. I guess they received/processed the payment on May 1st, but did not update their app/website to acknowledge receipt of the payment, so I had to call to confirm that my money wasn’t floating around… called their customer service line and got a nice woman who stated that the payoff check would be processed on the last day of the month! So not only is another payment going to be taken out of my savings, but they get to hold my certified funds for a month!!! And not credit my loan balance. Unbelievable.

When I cancelled my COBRA coverage because I got a job, they messed up my effective date and I have now been dealing with them for 2mo continuing to deny coverage for an appointment during my coverage period. I have paid my bills. That is not an issue. These people keep making mistakes and do not complete their tasks. It's taken 2 weeks just to get them to call my insurance company and they keep messing that up too. I don't know what these people do all day.