Alexa KelleyReviews of alexakelley.com

I want to state up front that this is the first negative online review I have ever posted about a business, as I generally believe in writing only positive things online about people/businesses. I submitted an order for a necklace in November 2023, and 6 months later it has neither been received nor shipped. I contacted customer service 1 month after the item was ordered, and was told that the necklace would be shipped within 1 week. I contacted customer service an additional 4 times over the next several months and received no further responses. I was forced to submit a dispute with my credit card company which was subsequently denied and I am forced to pay for something I never received. An important thing to know when dealing with scam companies like Alexa Kelley: under federal laws - Regulation E and The Fair Credit Billing Act - your financial institution gives you 60 days to submit a dispute for an error in a transaction (for example: a “company” never sending you something you paid for), and if you wait longer than 60 days to submit the dispute, your financial institution can dismiss the dispute outright. Ignore everything Alexa Kelley says about pre-orders that will be sent out in a week. This is a completely disreputable company that you should absolutely avoid doing business with. Stay away! 0 out 5 stars.

I ordered a ring in SEPTEMBER 2023 and I still have not received it as of May 10, 2024. I have reached out to customer service over 20 TIMES (!!!) and have only received a response maybe 5. They also sent me a fake shipping label in March that is clearly not shipping. Currently disputing with my credit card company and cannot emphasize enough to not shop here!!! They shouldn’t be selling the rings online if it’s taking ALMOST A YEAR for them to ship them out. Horrible business, would give them negative stars if I could.

Would give zero stars if possilbe. Please do yourself a favor and order jewelry from LITERALLY anywhere else. Ordered a ring for my girlfriend. I needed to exchange it for a different size. After fighting with their horrible excuse for customer service...they agreed to let me do an exchange. Its been over two months and still no product has come in. Asked for a refund and not a gift card...crickets,,once again they choose not to reply or help. Ive been fighting with these clowns for 4 months. Absolutely horrible experience

The worst. Do not order. I ordered three rings back in July of 2023, 2 of which were delivered a month later and one I still haven’t received! I’ve reached out numerous times, sometimes I get a response others I don’t and when I do they just tell me it’s coming. So now in March I receive the “tracking info” that everyone else here is talking about and what do you know, it’s been over a month and still USPS has not received the product to ship. Terrible customer service. UPDATE: still have not heard anything from this company and we are close to it being a year since I've ordered the ring and still haven't received it or communication on when I will receive it!

Stay far far away. Just like all the others, paid for an order in full but never got shipped. Kept getting told they were experiencing a high volume of business, but that is bull, no business takes almost 3 weeks to ship an item. Then I get a fake tracking number like everyone else where you basically just get the number but it says it’s just being prepared for shipping and never actually ships. What a joke

The company charged me for the entire order and then didn’t send it. I am charging them back. Stay away from this group UPDATE APRIL 24. DAY 9, COMPANY TOLD ME ITEMS WAITING FOR USPS PICK UP ON APRIL 16. WHEN U CHECK TRACKING THE ITEMS ARE STILL AWAITING PICK UP 9 DAYS LATER.

This company deserves 0 stars! This has been the worst experience I’ve ever had ordering anything!! Still haven’t received a package that was order back in February. I’ve been told by the social media team that “Our team was experiencing some technical difficulties with our Customer Support system last week, but we’re happy to report that it’s now up and running smoothly.” However after this interaction with the social media team I was finally contacted by customer support and told that they have fixed my order and have sent it back out for delivery. Unfortunately USPS still states that they have not received the package and it has been 5 business days. I really hate that I’m just now seeing the reviews where other hard working people are wasting their money on a company like this.

I can’t believe I’m just now seeing all of these bad reviews. I’m so upset and hurt. I ordered from them March 16 and it is now April 4th and only received that same email as everyone else about the shipping label. I looked stupid as hell showing up to god daughters birthday with a half ass gift because I already spent $250+ on a gift that never even showed up. Like wow