Alexa KelleyReviews of alexakelley.com

Response from Alexa KelleyAug 13, 2024

Hi there, thank you for reaching out. We’re very sorry for the delay in dispatching your order. We completely understand the disappointment. While we always aim to be as proactive as possible with any changes to your order, unfortunately, we did experience some unforeseen delays with yours. That said, we do see our team was in touch to provide updates and information on how to redeem the complimentary store credit. Please know, this is not the standard to expect in the future and we will be sure to share this feedback with the appropriate teams, so we can continue to improve on communicating order delay information with our customers. We do see that your shipment have since been delivered and should you have any additional questions or concerns, please don't hesitate to follow up in your current email thread and one of our reps will be happy to assist you further.

Response from Alexa KelleyAug 13, 2024

Hi, thanks for sharing your feedback with us! We do apologize for the delay of your order, as we understand this isn’t an ideal situation. While we aim to be as transparent as possible with expected ship dates and potential delays, we do appreciate your feedback here. We'll be sure to pass this along to the appropriate teams, so we can continue to improve on sharing any order delay information with our customers. We do see your shipment has since been delivered and should you have any additional questions or concerns, please don't hesitate to follow up in your current email thread and one of our reps will be happy to assist you further.

Response from Alexa KelleyAug 13, 2024

Hi there, thank you for reaching out, and we’re so sorry for the delay in dispatching your order. We completely understand the disappointment. While we always aim to be as proactive as possible with any changes to your order, unfortunately, we did experience some unforeseen delays with yours. That said, this is certainly not the standard to expect, and your feedback will be shared with our team. We did take a peak and confirmed that the order confirmation email was sent and our team also sent an email providing updates regarding the shipping delays and complimentary store credit that our team issued to your account. We've also confirmed that our team proceeded with the cancelation and refund of your order as requested. Should you have any further questions or concerns, feel free to follow up directly in your email thread, and our Customer Support Team can assist.

Response from Alexa KelleyAug 13, 2024

Hi there, thank you for reaching out, and we’re so sorry for the delay of your order. We completely understand the disappointment. While we always aim to be as proactive as possible with any changes to your order, unfortunately, we did experience some unforeseen delays with yours. That said, this is certainly not the standard to expect, and your feedback will be shared with our team. We took a quick peek and do see that one of our team followed up via email to provide shipping updates four times, though we do apologize for any technical difficulties in receiving this in your inbox. We recommend checking your junk/spam folder, as sometimes our emails might end up there instead. We do see your shipment has since been delivered and should you have any additional questions or concerns, please don't hesitate to follow up in your current email thread and one of our reps will be happy to assist you further.

Response from Alexa KelleyAug 13, 2024

Hi there, thank you for reaching out, and we’re so sorry for the delay in dispatching your order. We completely understand the disappointment. While we always aim to be as proactive as possible with any changes to your order, unfortunately, we did experience some unforeseen delays with yours. That said, this is certainly not the standard to expect, and your feedback will be shared with our team. We took a quick peek and do see that your order has been canceled and refunded as requested. Should you have any further questions or concerns, feel free to follow up directly in your email thread, and our Customer Support Team can assist.

Response from Alexa KelleyAug 13, 2024

Hi there, we appreciate you taking the time to share your experience with us. We always aim to be as transparent as possible with our shipping timelines noted on our website, and unfortunately experienced unexpected delays in dispatching your order. Please know, this is not the standard to expect in the future and we will be sure to share this feedback with the appropriate teams, so we can continue to improve on communicating order delay information with our customers. Should you have any further questions or concerns regarding your full refund, please don't hesitate to follow up directly in your email thread with our Customer Support Team.