Alexa KelleyOur designs are curated with love and an obsessive attention to detail, with the hope to inspire women with the confidence and self-love they deserve. Life should be full of love and adventure, the last thing you should worry about is changing your jewels for every occasion.
Alexa Kelley (alexakelley.com) has 124 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Jewelry & Watches · Fresno, California
Excellent
Jewelry & Watches · Los Angeles, California
Excellent
Jewelry & Watches · Redondo Beach, California
Excellent
Jewelry & Watches · Arcadia, California
Excellent
Showing 111 reviews with 1 star · Clear filters
Sheena J.
I would give it a zero if I could. Absolutely awful customer service. They ghost you. I sent various emails regarding my order that I still haven't received and only ever get automated responses. They are deceptive in that they state they will respond within 1-2 business days. They don't. DO NOT give them buisness. Red flags all around. Scam!
Nichole
I was referred to this company by a friend who has some jewelry by them but didn’t mention the awful customer service. I ordered 4 items Jan 29th 2026. Received an email from them Feb 6th giving me an update saying they’ve confirmed my order and it is being prepared for shipment. I sent an email Feb 17th following up to which I received almost instantly (bot or AI) a response telling me they’ve reached out to their fulfillment team about my order and will respond within 1-2 business days. Never heard back. It’s March 5th. I submitted a dispute charge with Chase after googling all these negative reviews on the company. I sent ANOTHER email asking to cancel my order and again, got an immediate bot response saying they don’t allow cancelations. Cool. Not sure how this company is still up and running with this track record…
Laura S.
I placed my order for 3 rings on December 8th. 2 weeks later they still had not shipped so I asked for an update. Finally received my order the day after Christmas but it was missing an item. I followed up 3 times and finally submitted a dispute with Affirm after no response. I just received an email from Affirm stating they provided “evidence” that it’s been delivered, but that’s absolutely false. This seems to be a common occurrence with this scam of a company.
Kelton G.
Terrible. Never received the product.
Yafit G.
⚠️ Don’t order from this site — it’s a scam! I placed an order on August 18 i (I wish I had checked the reviews first, but I didn’t).its been 3 months since I ordered and I never received my order or even a confirmation email. When I tried to contact customer service, there was no response at all. Basically, it’s a total scam! Thankfully, I paid through PayPal and was able to get my money back
Mrs Mirella M.
I placed an order back on June 2024 and never received. I have been sending messages with no response. I paid $166 dlls for two rings. This is a spam Company. PLEASE DON'T BUY ANYTHING FROM THEM!
Lynn B.
I made a purchase for an ear cuff in February and I never received my product. I have sent several messages emails, etc. and they have not gotten back to me once. I’m very unhappy with this company I would not suggest buying from them.
Mikaela M.
I ordered from this company in December and still have yet to receive the items I ordered. I have contacted their support multiple times and have not received any help with this. Definitely seems like a scam, I would never order from here again. Be warned!