Alexa KelleyReviews of alexakelley.com

No order confirmation, no way to sign in to even get an order number, weeks waiting for a response to my email. Basically this is a scam, and based on the other reviews here, I doubt I’ll ever get my rings. Time to file a fraud alert.

Wish I could give them zero stars. Such a scam of a company DO NOT ORDER FROM THEM. Placed my order on May 13th and it’s now June 7th and I just got “tracking info” a week ago after emailing them multiple times that I haven’t gotten any updates. They kept giving generic responses saying processing is taking longer than usual due to high order volume. Which I normally would understand but they were still not giving me a timeframe and beating around the bush. I commented on their Instagram saying I was still waiting on my order. They ignored it and deleted it. Then I email again same response. Allow more time. Then got the shipment confirmation but now it’s been over a week and usps has still not received the package. I commented again on the Instagram Wednesday saying “are u just never sending people their items” they immediately responded through dm and said they would reach out to their department and get it looked into. That evening my comment was deleted from their post. I then got an email the following day (Thursday) saying were sorry for the wait but good news ur order is being prepped for shipment today! It’s now Friday and usps is still not updated saying the package was received. I doubt I’ll ever get my order. And with the looks of these other reviews, if I did get anything it would be missing items. I’m gonna wait til Monday. If I still see no movement I’m calling my credit card company and reporting it as fraud. REALLY disappointed in this company and how they’re customer service is handling these issues. It’s a shame that I only went to their page because an influencer posted their jewelry. They’re probably the only ones who actually get things so they can promote this scam of a company. If you’re considering buying their products I mean it when I say please do not and keep ur money.

WHY IS 0 STARS NOT A THING. I never write reviews, but this company is deleting all comments that are holding them accountable on all their socials. I am a business owner, and nothing infuriates me more than seeing companies take consumers' hard-earned money and withhold products for weeks, months, and even close to a year. I am undergoing a dispute case with Alexa Kelley. I ordered a couple items totaling $95, but only got sent 1. Alexa closed my dispute case because they sent proof of tracking - but this is for the 1 item, not my full order. They are still withholding my second item and *will not* refund or cancel despite it being 3+ months since I placed it. This is double the est. shipment times they listed, but also 3x longer than Federal Trade Commission guidelines. I reopened my case because they are aware that they did not send out my second item, however, they are providing evidence that they did. What credit card companies do not realize is that they are manipulating information. Alexa Kelly will provide the tracking number for only 1 out of the 5+ items you purchased! This manipulates the dispute case as you will get re-charged for the full amount of $200+ instead of only, let's say, $20 for the 1 item you did receive. I ordered 2 items on Mar 17. but came to realize the horrible customer experiences with the company via TrustPilot. I emailed the team on Mar 24 to cancel my order, this was before my order got shipped out or any processing was done on their end btw. To which I received yep - an automated response. I politely replied and said to cancel my order. I updated the email on Apr 14 and yesterday, May 30th asking them to cancel my order; again - no response. They sent out one item which I received a month after placing my order. But not my other item - even though they charged me for it. Not the point though, because I asked them to cancel 2x and refund me, but they ignored me. I disputed the charge with my credit card company. AlExA KElleY then responded to the credit card company (but not their customer's emails, wth), and provided "documentation" that they did ship my order. That is half true, yes you did ship my order, but only HALF of it - but you are still charging me for the FULL order! And that, ladies and gents, is how I believe Alexa Kelley attempts to manipulate information. Given the numerous horrendous experiences, how is this company still in operation? Does anyone know how we can take legal action against this company? "Alexa Kelley", if you are reading this, maybe if you spent *any* time handling customer service inquiries as you do delete comments and reviews off your socials, you wouldn't be 1-star rated. You may be a "legit" company as you call yourself, but you are not an ethical company. RESPONSE TO ALEXA KELLEY (6.7.24) There was NO indication of a pre-order on the items I purchased, at the time of purchase, otherwise, I would have been more understanding. You guys recently updated your website to reflect this notification to save face and "protect" you from any legal liability. Currently, as of 6.7.24, your pre-order states Shipping occurs an est. 5-6 weeks for the Fiona ring, I placed my order on March 17, it is now June 7th - that's 13 weeks anyhow. Moreover, the Federal Trade Commission states that if there's a delay in my shipment, the seller has to notify and give the option to either cancelling my order for a full refund, or I agree to wait. While I received an automated response for delayed shipping, I did NOT agree, and asked for a refund and cancellation of my order on March 24; 8 days after placing my order. To which there was no reply from you. I have all the email threads and I am 100% willing to upload these wherever I can (I also did to my credit card company) because the company did not reply to any emails; just as you have not to the hundreds of other consumers below. So, no, do not say you've replied and tried to be attentive to the situation. I understand items cannot be canceled after delivery, however, I emailed asking for order cancellation on March 24, the shipment for my 1 of 2 items did not get processed until March 27 and was delivered nearly a month later on April 17. This is when I asked for a return and cancel my other item in my order. That's 3 business days the team had an opportunity to reply. While you did offer a one-time courtesy, I replied and said I wanted to get a refund and return processed. Why would I want store credit when I was completely compliant with your store policies? My order was eligible for a full refund. And I STILL did not get assisted - and til this day - still haven't! So please, do not try to manipulate the situation as there is hard proof of these email exchanges.

THIS IS A SCAM. You will not get the product you purchase. Do not buy from this website. I purchased last summer and never received the product.

DO NOT ORDER FROM THIS COMPANY!!! They are a total scam. I ordered back in March 2024 and have yet to receive the items. I've emailed them 3 times and they responded once WITH A GENERIC RESPONSE. On May 14th I got a email that it was being shipped, still says waiting for courier. Horrible customer service. STAY AWAY FROM THEM!! I WILL GO ON THEIR INSTAGRAM AND WILL COMMENT ON EVERY POST HOW HORRIBLE THIS COMPANY IS.

Negative stars! And my first negative review for a company: DONT BUY FROM THIS COMPANY!!!! They won’t ship ur item for 9 months, then close ur return window one month before you get ur item. *edit: I will change my review once you receive my ring and issue a refund. Until then- my review will stay up.

This company is a SCAM!!! They take your money and then never ship your item. Please do not order from here!

Unbelievable what this company does… I ordered back on March 6th… still have not received any of my order!! Definitely stay away from ordering from this place… waste of money! Hopefully no influencers are currently endorsing their jewelry… total joke of a company!!