AldiReviews of aldi.us

I love Aldi's and there delivery service. The drivers commute with you when they are on there way and do not leave groceries sitting in the lobby like Walmart does cuz they get stolen. I give Aldi's a 5 all the way across the bored.

I am over all an aldi fan. prices are better overall and there are some things i will only buy there. But today when i went to my local aldi there are now a number of self-checkouts. was one difference i appreciated compared to others. so, i am not a fan of self-check outs. so impersonal and not a good look for aldi

Every now and again I get some produce that could be a little fresher, but I'm a human being with eyes so if I don't check my cucumbers that's on me. I love their sourdough bread, the cashiers are always really nice too

Rude cashier in new McComb Ms store needs some customer service training

I always shop at Aldi and am usually very happy with the store. My store is: 4251 Oceanside Blvd, Oceanside, CA 92056 Last Saturday, the cashier did not have a cart available at the register to temporarily place items while checking out, I asked if she had a cart available and she told me: "NO". She was very rude in my interaction with her. She piled up all my items in front of her and clearly it was no space without a cart to count everything. I came to my car, looked at the receipt and noticed I was overcharged for a small item like $0.69 but still I bought 2 and was charged for 3. I had to come back and tell the cashier she just overcharged me, she looked at the receipt without saying anything just handed me the coins. Since I was back in the store; I browsed a bit more and found a small item I could use for a gift to my customers for $2.39. I got 4 boxes, waited in line, and purchased them. On the way to my car, I saw my receipt said $3.99 each. All of this is not even a big deal, but I thought I was buying these for $2.39 as a price tag advertised under them. I had to go back and ask the cashier MARIA as she told me her name was (she was not wearing any name tag), why this was charged at the wrong price? She went back to the aisle with me and was clearly inconvenienced by me even questioning the price. Her answer was that someone placed the price in the wrong place, and it was not the same item, at the same time there was no price tag for the item I purchased. She didn't apologize for the inconvenience or anything like that, simply was rude and very unpleasant. Horrible customer service, she also mentioned she is the manager of the store. A very poor level of customer service, the way she handled this situation is unacceptable. I usually love shopping at Aldi and normally the customer service is great. I returned all 4 sets because I was charged the wrong price as it was advertised at the isle. Not once, but twice she overcharged me. Simply unpleasant experience that could be easily turned around by the right employee.

Drove over 1/2 to pick up our groceries and they gave us someone else's order. We got home and they said they would credit our account and to keep the groceries we were given which was stuff we would never order. I told them we would not be able to shop again for another week and we should get OUR order for free because of the fact we drove all the way there and would have to go without our food for a week because of work. The money never went back to our account, and they just applied the money to the next order. I was stuck talking to a person I couldn't understand I ask to speak with a, manager or 2nd tier customer service they gave me a lot of double talk. They told me the manger would call me back and they never called. NOTHING! They state on their website 100 percent satisfaction guaranteed. We are NOT satisfied period. This is supposed to be a reliable service for busy people or sick people to get food on the table. If they can't provide that service, they should be responsible for the gas time and price of the order lost! This was an Aldi order and we tried to reach out to the store, but they have NO phone number and no way of contact but email. Boo to Aldis too! Wow!

"Plan to Fail" - Online exclusive shopping Bought some “online exclusive boots. Returned unused later to the Aldi Sandhurst store as per the Aldi receipt instructions... On arrival at the store queued for a cashier who had no idea how to process the return. Called the duty manager (Martin) who also had no idea how to process the return. He went away to find out and then said he didnt know how to return the item so I would need to return via post / courier. Frustrated I called Aldi online team customer services while still waiting in the store. Aqeela appeared well trained and apologised profusely but said - you can't return exclusive offers via the store, despite the Aldi return instructions! After 35 minutes in store and Aqeela’s repeated apologies, our online call handler and her supervisor confirmed this problem has happened many times before and with no "good will gesture" eg arranging a store refund as this was not their policy / procedure despite Aldi’s written return instructions... Perhaps it is best to avoid the online side of Aldi as no training has been offered to their stores and their return instructions are factually incorrect. I will return via the post office / courier - Such a shame as the concept could have worked with more planning and better execution.

RIsking job here, but as a delivery driver for Aldi- your warehouse in Tully sucks! Poorly stacked and wrapped pallets that do NOT make it to stores is just the beginning. No availability of dock doors or jacks because Lumper crew takes them all. After 10pm, the entire parking lot and dock area is a disaster! I'm a 13 year veteran and it just keeps getting worse! New hires quit after training cuz its so bad. Their quitting makes more work for us others. PLEASE make adjustments to receiving and outgoing pallet quality! FOR THE LOVE OF GOD AND DRIVER SANITY! Please