Tom L.
CASHIER customer service
CASHIER Lisa was rude,I ask why she acted like she didn't want to be here,she said it has been along morning.I told her then she should get more sleep.She was just grumpy.
Aldi is listed under Grocery Stores & Markets.
Aldi (aldi.us) has 234 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Showing 16 reviews with 3 stars · Clear filters
Tom L.
CASHIER Lisa was rude,I ask why she acted like she didn't want to be here,she said it has been along morning.I told her then she should get more sleep.She was just grumpy.
Cynthia B.
When I first started shopping at Aldi's about 6 years ago, I was genuinely impressed with the products as well as the cashiers, as they were very efficient and courteous. Some things have changed over the years, and I don't frequent the store nearly as much as I used to. Once, an employee almost ran my daughter over with a pallet and didn't even apologize. She just said, "I beeped". I said, so that is how you drive? You beep and keep on running over the person? Once, a so-called manager would not honor the Aldi's policy. Another time a cashier argued with me over some broccoli I brought back to the store as it was sold after the sell-by-date and had gone bad two days later in my fridge. The once friendly employees must have migrated somewhere else. My shopping experience has greatly diminished because of it. I give credit to the few that are still providing good customer service. Some don't even acknowledge you when you're checking out, and forget about a "thank you, have a good day" Some still ask if found everything okay?" Also, if you don't say anything about the "Twice as Nice" Guarantee, they are certainly not going to give it to you.
Edie S.
Aldi – Glendale, AZ Location Years of Loyalty: Ongoing, consistent shopper for several years The Good: I’ve been shopping at the Glendale Aldi for years because it’s exactly what I need: no fuss, no frills, just solid prices and a streamlined experience. I love that I can get in, grab what I need, and get out without breaking the bank. Aldi has consistently offered quality products that rival name brands, and for that, I’ve been a loyal customer. The Concerns: But lately, things have shifted and not in a good way. 🥴 Boulder Sandwich Bags: Just don’t. They’re a daily frustration. They tear when opening, refuse to seal, and turn lunch prep into a battle. I’ve already submitted a formal complaint, and I hope Aldi takes it seriously. These bags are not just inconvenient they’re wasteful and unusable. 🍓 Produce Quality: As a pescatarian household, fresh fruits and veggies are a staple. But over the past few months, I’ve noticed a sharp decline in quality. Mold within four days or hidden in middle of package when opened at home, or a sour smell within a week, is unacceptable especially when that’s the bulk of our grocery haul. 🛒 Store Layout Changes: Why the constant rearranging? The layout used to be intuitive, but now I find myself walking every aisle just to locate items that used to be grouped together. It disrupts the flow and adds unnecessary time to a trip that used to be efficient. Final Thoughts: I still love Aldi. I still shop here. But I’m watching closely. These changes especially the drop in produce quality and the packaging failures chip away at the trust I’ve built over years of loyalty. I’m not asking for perfection, but I am asking for consistency, functionality, and respect for the shopper’s time and needs. Fix the bags. Reassess the produce sourcing. And please, stop playing musical chairs with the store layout. I want to keep loving this store but it has to love its customers back.
Dennis
Like most prices and friendly helpful people. Dislike eliminating food spaces for booze and household items. Eggs, crackers regularly come in containers that are crushed, torn and crushed. Rotten fruit becoming more common.
NJ
I used to LOVE shopping at my local Aldi store. Everything neat and orderly. Everything in an easy-to-follow layout. NO MORE! Now it's a mish-mash of nothing where it should be. (Cat food by the toilet paper?) While I don't hate going (I just got back from my most recent shopping there), I have definitely lost the joy that I used to have. Years ago, when I was an insurance agent our manager taught us: "The confused mind always says NO." Well now with the entire store in a confused mess, my mind may say: "No. Just go back to Wal-Mart." At least Wal-Mart had a logical layout.
Barbara B.
Love Aldi BUT BUT BUT BUT... don't buy an electrical item there. Bought a pressure washer... went to use it this year and found out (by an Aldi recommended dealer) the motor has a problem. Less than 2 months out of warranty and they won't do anything. Now a pressure washer is not like a dishwasher that you use frequently. This was going to be my 3rd time using it. Never again!
michael G.
I like Aldi, in general. Recently, however, their corporate culture has been blatant. Example: they used to have three types of salami, 12 oz. for $ 6.49. Believe me. I know the facts well. Today, to my chagrin, I saw a similar packaging, exact same price, but 6 oz!!! exactly half quantity for the same price. Friends. The only way to get corporate America to act decently is not by complaining but by not buying. Of course I did not buy this "new" item. It is our war and no one will fight for us, only ourselves.
Christine C.
Why on earth is Aldi promoting their stores with such an ugly violent commercial? It is so reminiscent of a "smash and grab" situation. It is so disgusting and disturbing. Not at all displaying the kind of place I want to shop!