Alcatraz Island GuideReviews of alcatrazislandguide.com

We booked the night tour and we had such an amazing experience. The tour starts around sunset time so you also get the best SFO skyline views as well from the ferry.

We had a great tour and the audio guide was super informative. My kids loved the experience.

I had a really disappointing experience with the cancellation policy. I accidentally booked an Alcatraz trip just after midnight for 1:00 PM that same day, when I intended to book for the following Monday. I realized the mistake and contacted them to cancel, but was told they would not allow it because cancellations require 72 hours’ notice. That makes absolutely no sense in this situation. I made the reservation only about 13 hours before the scheduled departure, meaning it was literally impossible for me to ever comply with a 72-hour cancellation requirement. I contacted them essentially immediately after realizing the mistake, yet there was apparently no discretion or reasonable exception. A cancellation policy like this feels predatory because it effectively turns any same-day accidental booking into a nonrefundable purchase from the moment you click “book,” regardless of how quickly you contact them. If that is the policy, it should be made extremely clear before payment that bookings made within 72 hours are completely nonrefundable. I understand businesses need cancellation policies to protect themselves from last-minute cancellations, but there is a major difference between someone holding a reservation for weeks and cancelling at the last minute versus someone making an obvious booking mistake and immediately asking for it to be corrected. Very frustrating customer service experience, especially for something that could have been handled with a little common sense and discretion.

Scam artist resellers promoting themselves as special and distinct from the actual official website. Upcharging tickets for no reason. I was under the impression this would be a guided tour group when it's just the standard experience.

Great tour. Audio headset was great for the tour. The tram for those who aren’t able to walk it was wonderful to use.

We loved the audio tour and being able to walk around at our own pace. Excellent visit all the way around!

It was an informative visit but thought we would see more than we did.

Our Alcatraz tour was amazing! Our family of six—two seniors, two kids (ages 8 and 3), my husband, and me—had a wonderful experience. We brought an Austen stroller, and it wasn’t too big for the tour. Although it’s steep we still made it to the top, I highly recommend bringing a stroller especially with kids. Staff are very nice, the booking process was easy, and the boat departs on time.