Alarm New EnglandReviews of alarmnewengland.com

John did an excellent job of adding smoke alarms and another camera to my security system. John was very knowledgeable about the system and he answered all my questions so that I understood the system and how it works. John was very neat working and I was very comfortable having him work in my home. New England alarm u have a very valuable employee John working for u.

Alarm New England, you guys have rocked my world! We started working with your company roughly 15 years ago if I remember correctly since then you have been nothing but rock stars. When an emergency happens you call instantly to make sure we are OK. But that is not where most companies screw up what other companies seem to have issues with is when it’s not an emergency, but rather trying to find out something other related to the system the amount of time it takes for you guys to pick up the phone is usually next to nothing maybe 30 seconds my family owns a commercial management company with all of the different companies I have to call on a normal basis you guys win it’s always A pleasure speaking with any of your staff I have never had an issue not once! That’s a lot coming from me :-) We have a full alarm system and smoke detectors and carbon monoxide detectors, up until about two years ago we were happy at that point but then the unthinkable happened and our house was broken into. But thankfully you guys Alarm New England was right on top of it and making sure we were aware of what was going on. More recently One of my family members allow their kid access to the house without any supervision and the house got destroyed. We then started looking into security systems with everything that is out there all the different systems it was very difficult to choose what to go with. so than we thought why not try alarm New England. I spoke to Dorothy Davis our account manager FYI she is amazing. She got together all of the pricing even informed me of the service of installation which was included in the price and in the grand scheme of things the whole system being less than $1500 for everything I don’t think I could ask for more. Now for the fun part when it came to the installation of the cameras that was a breeze Thanks to the two excellent service technicians Jonathan and Kenny. Who then told us we should upgrade our Internet. So then we decided to upgrade our Internet which meant of course dealing with the cameras I was dreading having to deal with them but Connie from their technical services walked me through the process and even called me on her day off to make sure everything went smoothly “ I had already finished it up. So I figured I’d take a moment to talk to her “ She has been fantastic especially when deciding what new technologies and home automation services to go with the best she has been fantastic especially when deciding what new technologies and home automation services to go with the best to fit our needs. We are now installing Alarm New England thermostats in the house her recommendation originally we had nest thermostat’s but my understanding from what she told me is the loss of power won’t mean loss of access to thermostats and because the house is a vacation house during the winter when we lose power pretty often we will still have access to the temperature in the house. If you were looking for an excellent alarm monitoring and home automation company look no further! They make everything easy from start to finish this is the company to stick with. If you’re signing up for new service in Massachusetts ask for Dorothy Davis she will take care of everything. And if you have problems ask for a technician on Connie’s team P.S. there is not too many companies that you feel like you’re part of the family when speaking to the employees with this company you get the sense that everybody cares for you as if you were a relative of theirs. Their technicians make sure that everything is perfect before they leave they take the time to clean up after them selves I mean detailed clean the call center representative‘s who call you in the middle of the night when somethings going on and if you’re like me you wake up really annoyed and immediately snap at them and they stay calm and still give you the information. If you want A company that really cares about their customers then look no further because you are HOME and Alarm New England has your back! Thanks again you guys :-)

Installer right on time. All modifications made and system tested quickly. Sales contact and installation very professional.

Great service Signup was great and super friendly, the price was better than others. The installation technician (takeover) was great and very diligent and spent the time to do things correct (and fix mistakes from prior install by other company) and showed us how everything worked. Only negative (4 vs 5 stars) is the scheduling department for the service/install was terrible. I had to escalate to get things sorted on that side but, the signup and install were flawless.

set off alarm there responce time was 20 seconds i wished i had them 8 years ago nobody will ever be faster ,if you want the best look up ALARN NEW ENGLAND . thanks dave gagnon

No nonsense about what you’re getting. They sell a system that may seem a bit more expensive off the get go, but once you realize that it’s one of the most modern and expandable systems on the market today, the price is fully justifiable. It’s not even really that expensive, to be honest, but it’s not a $99 down system you get from other companies. They understood my needs for the alarm right away during my initial phone conversation with them, and did not try to upsell me at all. They gave me what I wanted, installed it in a timely fashion, and had it working very quickly.

What a great experience partnering with ANE. Wish we had switched sooner. Liam Gantrish explained everything we needed to know to make the switch from our previous provider. He was knowledgeable and answered all of our questions and addressed any concerns we had making the switch. Jon C came to the house to access the system and get us on board. Again we felt we were in great hands. He was friendly and efficient. Great team!

Just switched from ADT to Alarm New England and these guys have been professional from the sales process through the installation. Dorothy answered my questions - of which I had many becuase I am so detailed - without judgement or by simply responding wih the "company line." I am fairly certain that if she could get "past" me she can get through most people because I am not easy! So far the Honeywell system seems very good. Denzel who did the installation was calm, methodical and professional.