Alarm New EnglandReviews of alarmnewengland.com

4.8119 reviews
Home Improvements
2 Park Plaza Suite 205, Boston, Massachusetts

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Alarm New England

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About Alarm New England

Get a customized next-gen security system with New England's fastest emergency response starting at $24.99/month. Switch your burglar and fire alarm systems in MA, CT, or RI to us today for no cost.

Alarm New England (alarmnewengland.com) has 119 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: alarmnewengland.com
Website: alarmnewengland.com
Category: Home Improvements
Location: Boston, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 55% of reviews.
Latest: Most recent review: November 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Alarm New England reviews

119 approved reviews, newest moderated first

Michael
Oct 16, 2018
Truly exceptional technical support
Truly exceptional technical support, best part it’s usually the same person or someone you have already talked to. But other than my installation I haven’t had to call tech support. No daily or weekly false alarms like I had with ADT. I have had the system 9 months and not one false alarm. Keep up the good work.
Response from Alarm New EnglandOct 18, 2018
Thank you for sharing, Michael! We are thrilled you experienced great tech support from our service team and that your system is working well for you. Thank you for choosing us to protect your home and family. - Alexandra
Stephen L.
Oct 16, 2018
Alarm New England is awesome
Alarm New England has been awesome to work with. Unlike other alarm companies we talked to they didn't try to push product or services we didn't need but engaged in a conversation with us about our house, our circumstances and tailored a solution to our needs. They've provided us with training on our system and personal, ongoing technical support. Their service is reliable and we have not had a problem during our 2+ years with them.
Response from Alarm New EnglandOct 18, 2018
We are thrilled you experienced great customer service from our sales and tech teams, Stephen. Thank you for choosing Alarm New England to protect your home. - Alexandra
Bob
Oct 16, 2018
Been a great experience
Been a great experience, from sales to install to solid security.
Response from Alarm New EnglandOct 18, 2018
Thank you for sharing, Bob! We are thrilled you were happy throughout the entire process. Thank you for choosing Alarm New England to protect your home. - Alexandra
Lisa
Oct 16, 2018
Always a quick response!
Always a quick response!
Response from Alarm New EnglandOct 18, 2018
We are thrilled you experienced great customer service, Lisa. Thank you for choosing Alarm New England to protect your home. - Alexandra
Richard
Oct 16, 2018
Alarm New England is a great company…
Alarm New England is a great company I've been extremely satisfied with the services. It's nice to finally be with a company that really cares about their customers. I would recommend them to anyone and I do.
Response from Alarm New EnglandOct 18, 2018
Thank you for sharing, Richard! We are thrilled you were happy with our customer support and service. Thank you for choosing Alarm New England to protect your home. - Alexandra
Frances
Oct 15, 2018
Excellent company
Yes, I would recommend this company to everyone
Response from Alarm New EnglandOct 19, 2018
Thank you for sharing, Frances! We're glad you've had a positive experience with us and we appreciate your recommendation. Thank you for choosing Alarm New England to protect your home. - Alexandra
John
Oct 15, 2018
Very helpful and responsive for the…
Very helpful and responsive for the most part but found making changes with the monitoring station occasionally problematic.
Response from Alarm New EnglandOct 17, 2018
John, I am so sorry you are having trouble with our monitoring station! Is there anything you need help with at all at this point in time? If so, please send me an eMail and we will get it taken care of for you: [email protected]
Cindi
Oct 15, 2018
Top in service
This is by far the best alarm company I have ever had. Great service and very reasonable. I highly recommend Alarm New England.
Response from Alarm New EnglandOct 18, 2018
We are thrilled you experienced great customer service, Cindi. Thank you for choosing Alarm New England to protect your home. - Alexandra

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