Alarm GridReviews of alarmgrid.com

I switched to Alarm Grid after my local alarm company failed to call the police department on two separate incidents. I was interested in running my system after integrating it with my home automation and realizing programming is pretty basic if you are used to old school electronics. I was nervous at first but, Alarm Grids knowledge base was very detailed and across many product lines, so I knew they had some good experience. Activation was very easy and informative. I have had the service coming up on a year, with around 13 incidents. 3 were real, 10 were informative calls to maintain service. The 3 incidents, the proper phone tree was called and police arrived knowing what zone went off, all of them had an email follow-up. The other 10 incidents were either power failures, long term internet outages, sensor errors... They do not call immediately, but the text alerts are immediate. So far they have been amazing in all aspects; when I canceled with my local alarm company they said, "have you read the reviews about online company's?" and promptley sent me a warning email. I am sure there are bad companies out there, this is not one of them.

I was walked through each step of the setup process. My specialist was knowledgeable and answered all of my questions, including several outside-the-box questions regarding controlling locks and other devices with my system. Very happy with the process. Everyone I've spoke with at Alarm Grid has been friendly and professional and has answered all of my questions.

I installed a new security system and was looking for basic service. I did some research and found Alarm Grid. Lowest price I found and easy sign up. I thought I had done something wrong as I only had to fill out one page of information which took less than 5 minutes. I did this on a Sunday night and by Monday morning my service was set up and ready to go. I would highly recommend this company without reservation.

I am very impressed with the level of customer service I have received, very quick response to an issue we are experiencing as well as helpful advise. Proves that it doesn't have to be expensive to be valuable!

By far Alarm Grid has the best customer service ever. No matter what question, every time they answered right away. I am really happy with their products.

Excellent service! Very responsive.

I installed an alarm system myself and needed communication established (WiFi & GSM). Called and spoke with Sterling, and he directed me to go online and signup for an account. About 30 minutes later, he called me back to let me know I had wired it incorrectly and walked me through correcting it. I had a few issues with "Total Connect" as well and they helped there too! I had a few issues (mostly my fault) and they were quick to call back. I would definitely recommend this company! I was extremely impressed with their efficiency and customer service!

Took over Alarm Grid account from existing customer when I bought their business. Service has been great the customer service from Sterling was excellent.