Nick
I ordered a Ubiquiti Dream Machine Pro…
I ordered a Ubiquiti Dream Machine Pro on December 5, 2025. I received an email at the time stating that due to high demand, orders would be fulfilled in the order they were received. On April 21, 2026, after still not receiving my order, I followed up with customer service. They informed me that the unit is still backordered from their supplier. Please keep in mind this is a mass-produced product. When I asked for an estimated delivery date, I was told they had no ETA. I then asked my position in the queue and was informed I am number 68. They also mentioned they have been shipping approximately 10 units per month. Their stock was limited from their "supplier"- This means it could take roughly a year from the time I placed my order to receive this widely used, mass-produced item. I believe Alarm Grid accidentally underpriced the unit at $196 during the holiday season (when the manufacturer had listed for $250 on their own website). However, instead of canceling orders or honoring the advertised price, it appears they are stringing customers along — either hoping people will forget about their purchase or eventually call to cancel. For reference, the same unit is now listed for around $600 on their website.