Alarm.com Reviews | Read Customer Reviews of alarm.com

Alarm.com Reviews | Read Customer Reviews of alarm.com

Alarm.com reviews

165 approved reviews, newest moderated first

Ricardo Hasbun H.
Jan 31, 2026
La app de Alarm.com es una vergüenza de…
La app de Alarm.com es una vergüenza de mala. No la actualizan a tiempo y ello impide ver los videos cuando usas routers de Google, este problema está descrito en las redes sociales y a pesar que estuve dos meses reclamando no la arreglaron. SON UNOS INEPTOS,
Response from Alarm.comFeb 2, 2026
Hello Ricardo, Gracias por su comentrario, lamentamos que haya tenido problemas para acceder a nuestra aplicación mientras está conectado a su red Wi-Fi. Estamos investigando activamente un comportamiento que puede afectar el acceso a la aplicación de Alarm.com en dispositivos iOS conectados a ciertos routers Wi-Fi tras las más recientes actualizaciones a las versiones de iOS 26.1 y 26.2. Hemos descubierto que, en algunos routers Wi-Fi de Google, deshabilitar “Videoconferencias” como una de las “Actividades Principales” en la configuración del router ha ayudado, aunque entendemos que esta opción no está disponible en todos los routers afectados. Gracias por su paciencia mientras trabajamos para resolver este comportamiento. Si tiene alguna pregunta adicional, por favor contáctenos a través de [email protected]. Atentamente, El equipo de Alarm.com
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Lana H.
Dec 27, 2025
Should not be limited to 1,000 video/month
We're allowed 1,000 video clips per month and after that no more until the next month. I have to shut the outside cameras off at night because they go off every time a bug flies past the cameras. It also picks up vehicle headlights of every vehicle that drives down the street. We've tried adjusting the camera and settings to not do so and then it ends up not even picking up anything. Makes it useless for security if we can't use them at night because of the 1,000 video limit! We ended up getting a ring door to pick up the slack at night because of Alarm.com being useless at night. Would not recommend. 12/31/25 - Edited to add: I have since responded back to Alarm.com request for account info. Am waiting to hear back. 1/3/26 - Edited to add: I heard promptly heard back from Alarm.com on 12/31/25 about how to possibly resolve the issues with my outdoor cameras. Once I contact my service provider to with the information and see if the issues get resolved, I will update my review again.
Response from Alarm.comDec 30, 2025
Hi Lana, Thank you for taking the time to reach out and leave feedback. We’d love to assist, but we weren't able to locate your account using the name provided. We would be happy to assist you with troubleshooting your camera. Please email us directly at [email protected] with your account details so we can investigate further. We are confident we can help. Regards, The Alarm.com Team
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Sandi W.
Dec 24, 2025
Very knowledgeable rep
Pleasant, knowledgeable, persistent=erin
Response from Alarm.comDec 24, 2025
Hello Sandi! Thanks for the awesome feedback! We’re so glad Erin was able to help and get everything sorted for you. Let us know if you need anything else! Thank you, The Alarm.com Team
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Makoto S.
Dec 2, 2025
Great security platform that integrates with my Honeywell system
I wanted to start by clearing up that alarm.com is not a monitoring company. They provide a platform for 3rd party dealers to offer security solutions. In my case, I'm using Surety Home for my monitoring. I purchased the Alarm.com Honeywell SEM (Security Enhancement Module) which made it easy to integrate my existing Honeywell Vista 20P into the alarm.com platform and have it monitored and supported by Surety. I switched over from Brinks security which used Resideo Total Connect for cellular monitoring. It felt like Brinks wasn't fully integrated as Brinks was unable to tell me which zone set off an alarm even though it shows up in Total Connect. With alarm.com, everything syncs up and feels like a unified experience. Also, there's less latency with interacting with my panel through the app. For example, remotely arming/disarming is much quicker through alarm.com than it was with TotalConnect. The one thing that I do miss that TotalConnect has and alarm.com does not is the ability to emulate a keypad on the mobile app. In TotalConnect, I could see a virtual security panel that showed the status as well as the numeric keys. I have not tried any of the other features such as video cameras as I already have cameras so I can't comment on that. However, with the cellular security monitoring, I have been happy with my experience.
Response from Alarm.comDec 3, 2025
Hello Makoto, Thanks so much for the great feedback! We're really glad to hear you're enjoying the Alarm.com services and how everything’s working together. If anything comes up or you have additional ideas to share, don’t hesitate to reach out at [email protected]—we’re here to help! Thank you, The Alarm.com Team
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Glen T.
Nov 25, 2025
One big Scam!!!
Why the one star? because it doesn't allow me to give zero. They told me to purchase a new doorbell because my current one with no subscription fee stopped working. I went out and paid $180 for and Alarm.com (Skybell) camera and now that it's installed, they tell me i have to pay 20/month. Such a scam
Response from Alarm.comDec 3, 2025
Hello Glen, Thank you for reaching out. We’re sorry to hear about the situation you’ve described and would like to look into it further with you and your service provider. We previously requested more information through TrustPilot, but did not receive a response. If you’d be willing to email us at [email protected] with your contact details, we’d be happy to review your case and assist in any way we can. Thank you, The Alarm.com Team
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jeremykeene_hotmail.com
Oct 21, 2025
Terrible!!
Terrible!!! Do not use this company, especially if you are an Ohio resident as they do not have a technician in the state. The management is very poor. They will tell you specific times they will call you and never follow up. Never ever trust this company!!!
Response from Alarm.comOct 23, 2025
Hello Jeremy, Thank you for bringing this to our attention. It was a pleasure speaking with you yesterday. We’re sorry to hear about your experience, as it doesn’t reflect the standards we hold ourselves to. At Alarm.com, our role is to provide software solutions that help trusted security providers like yours keep homes and businesses safe. Your service provider delivers hands-on support and maintenance, and we work closely with them to ensure you have a positive experience. Following our conversation yesterday, we reached out to your service provider and requested that they contact you to assist further. If you have any additional questions or concerns, please don’t hesitate to reach out to us. Warm regards, Erin & The Alarm.com Team
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Nalin S.
Oct 17, 2025
lame
I paid somewhere between 4k and 5k for the system. The alarm is going off right now as a window was opened. Were they able to call the police? no. Its ok, ill do the thing I pay yall for, I guess.
Response from Alarm.comOct 17, 2025
Hello Nalin, Thank you for speaking with us today. It was a pleasure to speak with you about the configuration of your security panel and how your service provider can help you make adjustments for your system to match your expectations. Your peace of mind is important to us, and we were sorry to hear about the issue with your system's response. If you need further support or clarification about your system’s features, please reach out. We're here to help ensure your system works as you expect. Warm regards, Erin & The Alarm.com Team
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customer
Sep 25, 2025
TY is amazing
TY is amazing! I am so grateful for the time, patience and exceptional customer service. She taught me how to navigate for setting online and app. I also appreciate her thoroughness at explaining everything I did not understand.
Response from Alarm.comSep 29, 2025
Thanks for the awesome feedback! We’re so glad Ty was able to help and get everything sorted for you. Let us know if you need anything else! Thank you! Ty and The Alarm.com Team
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