Alarm.comReviews of alarm.com

The battery doorbell is awful to change. First you have to buy a replacement battery that is expensive because the batteries take 7 or 8 + hours to charge. 2nd, the tiny screw you have to remove takes the tiniest screw driver, like one for eye glasses. 3rd, it's easy to drop it and you better hope you don't have grass nearby. 4th, the base is black making it particularly to see what you're doing. 5th, if you're older, you can't see well enough with readers, so it takes 2 people to hold the flashlight and magnifying glass, and to do the work. 6th, it kills your back, and worse, you're knees! I really hate it and wish I'd gone with Ring for the doorbell part of security. The batteries only last about 3 months, so that's a regular irritation, especially in winter!

I never seem to be able to get tech support to actually provide resolutions to system and camera problems. They always want to send out a technician generally resulting in a charge to me even though I have a service contract.

Our provider was excellent. Walked me through set by step until we were back on line.

One of the owners came out to sell the service. I had adt and he informed me that they would pick up the cost for early termination fees and any amount that we owed on cameras. We switched to there service at a discount rate and he told us to keep ADT for 6 months and then disconnect there service. So after 6 months I disconnected ADT as informed and got a final bill as instructed. Soon as I told him the amount of the final bill he informed me that his company wouldn't approve the amount because it was more than they normally pay. He then found out that our contract was longer than normal. He then blamed me for having a longer contract told me I should have checked but when he was here he looked at the account. I ended paying out over 700 dollars of money that I wouldn't have paid if I would have left as is. I had disconnected ADT then 1 week later I had to turn around and get it reconnected. He informed me that he would pick up charges if I had to do a reconnection fee. I did have to do a reconnection fee ADT came out to switch out there panel and reconnect the sensors. Three of the sensors didn't work had to pay 65 per sensor. Once I informed the owner at Alarm.com he said he was going to disconnect there service without being penalized. We kept going back and forward with reimbursement and he sent me an text showing me that he had created a ticket for the system being disconnected and not being penalized for early termination. He also told me that if he had to pay any money out of his pocket he would because all of this was his fault. Why I received a text and he informed me that they were going to reimburse me 300 dollars. He stated that he was at least going to reimburse me for the 6 months of me being billed by ADT. I paid over $1000.00 for six months. Why I received a call from Alarm.com stating that I haven't paid my bill and they were charging me a late fee. I informed the agent that they came out and picked up the equipment and that we no longer have there service. I wouldn't recommend this company because they are full of lies. I trusted the owner Robert Derricot and he's not a man of his word.

John M from Alarm.com was amazing. No wait for a call center and no problem understanding his directions. He guided me in setting up two new accounts online and with the app. This can be tricky linking acccounts. AI and most Telecom/Internet cos are offloading this kind of service and it just does not work. It takes human interaction and sometime patience. Keep doing it this way and I will always recommend Alarm.com and my security vendor Northstar.

​I recently had an issue accessing my Alarm.com account, but the support I received from Andrea in Costa Rica was outstanding. She guided me through the process of logging in from their website, performing a clean uninstallation of the app, and re-configuring my phone as a new device. Everything is now working perfectly. I truly appreciate her expertise and the peace of mind she helped restore. Highly recommended!

Ive never experienced such poor customer service from ANY company. I tried to contact them 4 times to get my cameras fixed and still have not heard from them???? Its like I dont exist!

Speaking with a real person made all the difference! Kaitlin was professional, patient, kind, and knew what she was talking about. Her information and directions were clear, repeated when needed, and correct. Kaitlin was able to solve my problem quickly and effectively.