Alarm.comReviews of alarm.com

Absolutely the worst experience I have ever had with any company. We moved in our new house on 3-3-22. As of 4-1-22 (today) it has not worked properly not even 1 day, on the 1st day that nothing worked including my thermostat for over a week, finally a week later a tech finally shows up and proceeded to tell me that everything was a few generations behind and wont work properly, after he said everything he could do as he's walking out my door and i asked him about the thermostat and he's says oh I can't fix that you need to call a ac company to look at because the person that disconnected your service shorted out the system wich was Northstar/ Alarm.com (there own company, and it was actually the same tech that had disconnected the system and shorted it out. I called a AC company who I paid to come out same day and connected it. Northstar said they would pay for it but never did i was at my ropes end and told them to cancel the service, where they proceeded to threaten us, that we would be responsible for the 2 year contract $1700 what a bunch of swindlers!! They said that they would replace the old faulty system with new components wich they did but still didn't work (unbelievable) just got off the phone with tech support. My complaints today are, the garage open close feature doesn't work. The tech that was out the last time disconnected my master smoke alarm because it keep going off said he was going to come back but didn't (so no smoke alarm) my door bell is going off with no one there at took along time to bring up the video/audio app. We have never been able to talk to anyone or for that matter see someone standing there because they were already gone. Pretty pathetic right? I called tech support to another frustrating end. It seemed like we were having 2 separate conversations when he said ok thank you if anything else comes up give us a call. He hadn't fixed anything. I'm going to complain to the BBB and maybe 3 on your side news . I want it disconnected, my money back that I paid the AC company and not be charged anything for there horrible alarm system.

This has to be the most unreliable system that I have owned. I purchased the Alarm.com system through AAA Smart home approximately 15 months ago. I have spoken to support which has not been any support at all, and I’m finally fed up and changing. The cameras rarely work and the troubleshooting feature doesn’t do much either. Avoid and explore or systems. Make sure that whatever system that you purchase is not supported by Alarm.com

Absolute worst alarm system company ever. Do NOT get this system Our doorbell camera will not work. We have had someone out here numerous times and it doesn't stay "fixed" for more than a few weeks. When we discussed with rep that it is a problem and what will be done his suggestion was take it down. Uh no. Fix it. Tried getting a supervisor and nobody has contacted us back. Just a continued nightmare for the last year and the thing still isn't working. Get a ring doorbell and your own cameras. Do not waste your money!

Alarm.com does suck. Their contact plates fall off before their first year is up, the cameras only work if you upgrade, their devices are cheap, and the customer service is terrible! Run...don't walk, RUN!!!

I wish I had never installed this system, way over priced compared to modern options that are much easier to manage. The alarm.com delivery model is very frustrating as you are stuck with the local company that installed it for all your support and my installer had never responded to a ticket. The alarm.com website interface and documentation are horrible, today the link to log a ticket is not even available. Simple FAQ questions that should be available are not there. I predict that Alarm.com will be bought out for their customer base and will disappear, I would not recommend buying into this scheme at all.

To cancel your account is the worst experience. I moved and still getting notifications for people who live in this house 2 months later. I will never use this crap again.

I’ve read four of the poorly rated reviews and it sounds like the majority of people are upset with a company that installed it and the customer service they provide. alarm.com sells the equipment to the company that installs it they’re not responsible for the installation. I find as a tech they provided great support for their products and often (not always) the issue is due to improper installation not faulty equipment. I will agree the doorbell has some issues.

Absolutely the worse system! The so called Teck people are the same! Spent 6200.00 most times the camera’s go off line . The best one is one of ours in the alley is suppose to record motions! Lol it actually is backwards! Yes so you go into look at know time and active ! Doesn’t record it, skips over! And live stream skips any movement so ya nothing recorded so nothing happened wt_! Total sh!’ for 6000.00 no support, poor communication! As what do they care they have your money?! Total f+%# joke.