Alarm.comReviews of alarm.com

I have been an alarm.com customer for many years. As a "direct" customer, I designed and installed my home system. It not only provides security, but also allows me to control HVAC, lights, fire and flood protection. With the help of ADC, I've increased the capabilities of my system over time. To accomplish and maintain my system, I have had to rely on Alarm.com products and their customer support. The products are state of the art, and their support is pretty close to perfect. They have sent me instructions when I've needed them, and have spent hours on the phone with me, diagnosing special problems. I truly appreciate them greatly - it's like they are part of my family.

We have been customers of Alarm.com since the 1980’s. The technology and customer service provided have been cutting edge all through the years. We moved our residence to a new state and took the security system with us. I would recommend Alarm.com wholeheartedly to anyone.

I'm always happy using support from Alarm.com. They're helpful and willing to work with me until the problem is fixed.

I have been with Alarm.com for over 20 years now I believe. I can say that they simply have the best customer support team in the industry. They actually listen to you, work with you and do ewverything in their power to find a solution or make it right. I rarely write reviews but felt this one was important.

Alarm.com treats us "direct" customers well when we have problems with our service.

Do NOT subscribe to this company or use their products. The system has been our house for 5 years now. I now see why it was FREE Equiptment with a 3 year contract. The Equiptment never worked properly. Every time the tech came out they charged us. AND every time they recommended a new piece of Equiptment to fix the issue. New Door bell the first time, Signal Extender the next, New Panel the next, Now on our 3rd door bell and it still does not work. The "TECH" installed a new doorbell, unhooked the chime inside and told me "I GOT YOU, YOUR GOOD TO GO" He unhooked the power to the chime and took it down. Then put up a door bell with no power running to it. Said I should hire an electrician to power it. He said I probably have a broken with in the wall, so he unhooked the power. the door bell power lines have worked for 17 years until we installed FLUENT now Alarm.com. He said the "TECH" who came out the week before was wrong. I asked about the chime. He said I could get a digital one. I asked him to write down one compatible so I could buy it. He wrote down " buy one campatible with alarm.com on Amazon" REALLY??? Currently I have a non working doorbell with no power running to it, again. 8/19 UPDATE Yet another tech just left. He tried a new module on the interior door chime. it did nothing. He git rid of that and wired the chime straight to the door bell camera. The interior chime and transformer got super hot and started to have a burning smell. Yes, the transformer is new and the exact one recommended for the door camera and chime. So, we disconnected the power and I removed the entire chime and transformer. He recommended buying the micro usb to hard wire the door bell to an out let. $150. It's only 3 foot long so would need to be extended he said. I could do it or a tech could come out for $125 to install it. Also There is no comparable digital interior doorbell chime. So we will still not have a chime. So, I said hold off Because I would rather put that $275 to buy out my contract. I have not done that yet but I'm considering it. It's completely unacceptable that the system does not work, that can't fix it, charge me $125 to keep sending a "tech" out who cannot fix this system HOWEVER will not let us out of this contract. This system DOES NOT WORK.

Who would be to blame for the doorbell camera overheating, rarely working, and not responding when I try to see live activity through the camera? Additionally, someone will activate the doorbell, I'll open the app to see who it is/talk to them, and I receive a message that the doorbell isn't accessible. Is this a product issue or somehow a provider issue? I can tell you that the provider charges me every time they are called out to fix an issue. What's frustrating is that this particular issue isn't one that I created AND, after having them come out here to fix it, the issue persists. There apparently is nothing wrong with it.

This is not so much a review as it is a statement, a long one. Full disclosure, I am an Alarm.com Dealer and sell their services to any of my clients looking for services they provide. From what I am reading, it is painfully obvious that people are conflating Alarm.com with their actuall Alarm company. Let me explain as simply as I can. ABC Alarm Corp. installs Alarm systems and uses a central station to monitor the alarm systems they install for clients. Now Alarm.com is a 3rd party or you could say a 4th if your counting. Alarm.com provides interactive services that a client can add to their Alarm system, such as an app that enables clients to remotely arm and disarm the very Alarm system they bought from ABC Alarm Corp. Connecting your alarm system with Alarm.com in addition to a central station gives the client tons of remote services like remote arming, remote locks and tons more no need to list as you can look up for yourself and it's irrelevant to my comment. Alarm.com is not your Alarm Company, just as much as it is not your Central Station. If you have an issue with the equipment that an alarm company installed and the service or lack of service that company provides after you paid them, your complaint or blame should be placed on them not the 3rd and 4th parties who only get signals from the equipment your Alarm company installed and programmed. In short, write your negative reviews at the website of the actual company who you paid to install your alarm, ABC Alarm Corp. not the company who can't control the service you get from The Alarm Company you hired.