Richard B.
Misunderstanding
Customer service took care of the situation it was a misunderstanding on my part
Response from Alan MedsJun 21, 2024
Hi Richard, Thank you for taking the time to review us and share your feedback. Our team is here to support you. We understand that noticing your vial isn't completely full can be surprising. Please be assured, this is completely normal and expected with certain medications and dosages. A given dosage does not require a specifically sized bottle to be filled nor does this indicate a shortage or incorrect dosage. All medication is scanned out of our pharmacies to track dosage and quantity based on your doctor's prescription. Always refer to the dosage instructions provided with your medication and in your Alan Meds patient portal. These guidelines are carefully crafted to ensure you receive the exact amount needed for your program. A member of our team attempted to reach out to you directly by phone to review this today. Please give us a call or reach out to [email protected] and let us know the best time to contact you directly so we can fully address & answer your questions!




