Menon
The wording for their promotion clearly…
The wording for their promotion clearly stated that the price was for 3 months. It was not. When I pointed this out and asked for a refund (within hours of placing my order) I was told they would work to fix their wording and issue my refund. I was told it would take 3-5 business days. I followed up a couple off times because my bank did not see anything pending. So far, no refund has been issued. When I have asked for proof that they sent my refund, they have sent me my original receipt.
Response from Alan MedsNov 7, 2024
Thank you for sharing your feedback, Menon. We're sorry to hear about your concerns and value your feedback as we continually seek to improve our customers' experience. Your input helped make us aware of we can improve and we are grateful for this. The receipt is updated to reflect refunded status. A member of our team is reaching out to you to speak with you directly so we can ensure we fully resolve and address you concerns.




